Coolangatta accommodation with pool

Excellent accommodation

the Novotel is all about location and this hotel is smack bang in the middle of surfers with great views and easy accessibility to public transport

We stayed for 3 nights at the Star Gold Coast. Whilst we were happy with the central location and the facilities within the hotel, we were very unhappy with the house keeping. On our first day, when returning to the room early evening, we found our room had not been services, despite that we turned off the 'privacy' sign before we left that morning. A call to Housekeeping we were advised that we needed to switch on the 'service' sign. That is definitely a first for us. As long as there is no privacy sign, the room should have been serviced. The second day, we made sure the 'service' sign was switch on that morning at 8am. Upon return at 4pm, the room was still not serviced. We picked up clean towels from the housekeeping trolley, which was still at the same location it was that early morning. The cleaner was too busy sitting in one of the rooms looking at her phone. Also for three days there was dirty glassware outside the neighbours room. Nobody bothered to pick it up. Housekeeping mentioned they wash glasses in the room, and do not take glasses away. Housekeeping is certainly not 5 star at this accommodation.

Comfortable bed. Quiet room. Receptionists were very helpful. Good location with bars and restaurants just outside the front door and the beach across the road.

Yws

Cannot get a better location than this Mantra. Smack bang on the beach, between two sets of restaurants and bars. We were stoked that the spa and sauna worked (watch out for that sauna - higher than 80 degrees! :) as often you are disappointed when you get a hotel, thinking that the resort facilities are going to be amazing - and they're not working. Not the case here! Lovely stay, heaps of friendly staff. Free parking included... It was absolutely great. Nicely appointed room, which would do you well whether you were staying for 2 weeks or just overnight like us. Will stay again!