Accommodation near Conondale National Park

Reception and Cafe were closed for the 3 days we were there. Place had clean linen but kitchen area you had to wash items before using. We found our key card where stated but it was surprising that we could open another room with our keycard by mistake. Makes you wander about security. We didn't find the breakfast promised. Managed to find one staff member very undwcently

Breakfast was great. Parking across the Rd was a pain, next time I would prefer to park in hotel parking, but none available.

Stayed here for a special occasion weekend away recently, but what a rip-off! The resort was extremely run-down both inside and out. The 'beach lagoon' was unswimmable due to being full of thick and foul smelling weed. The room quality was old and basic with the king bed being just two beds pushed together with a VERY uncomfortable ridge in between. We ate both in the bistro area and in the main restaurant, where staff were friendly overall, though they appeared slightly embarrassed by the obviously poor value for money and unbelievably long wait times for the food. We paid $34 for a cheese platter, which arrived with 6 crackers, a strawberry, 1/2 slice of dried apple, 5 apricots, a tiny sliver each of cheddar and soft cheese, and some relish, which in total, left 2/3 of the platter empty! This Novotel is definitely nowhere near 5-star, and as a local, I will never return. They charge a 5-star price but deliver more of a dodgy caravan park vibe. When I realised I had left my brand new togs behind in the room after we had vacated, I called the hotel, who promised someone from housekeeping would investigate and call me back that day. After 4 phone calls over the following 2 weeks with the same promises but no call-backs, I gave up. Very grim service I'd say. The only saving grace was the lovely American gentleman Maitre D, and the wait staff, and if I were them, I'd take my amazing customer service skills somewhere that deserves them.

Beautiful room with an amazing spa and mineral pool for guests use

Friendly staff at both reception and in the restaurant. Room was clean, bed was super comfortable.

Wonderful place to stay and relax. Glasshouse Mountain lookout is very close. Area is very quiet with beautiful gardens.