6/10 Okay
CHANDRIKA
Travelled with partner
30 Apr 2025
Liked: Cleanliness, staff & service
Helpful polite staff. Excellent location so we chose to stay here as it is only a few mins walk from the ferry terminal, funicular to Brunate, main landmarks and sights. Two train stations about 10 mins away.
Downsides- it is an older property and the one lift is slow to get. Our room was on the 5th floor ( attic room with skylight) so always had to wait long for the lift. Lift never worked ( or came if it should have) at the time we stayed between the entrance on the ground and 1st floor where the reception is located so had to carry luggage up the narrow staircase.
Breakfast was adequate but lacked a better variety of savoury foods. Had to ask for hot milk for the coffee which the staff were happy to provide but should be standard instead of tiny prepacked uht milk pots. Also had to ask for cappuccinos/other types of coffee as only the drip variety was on offer for a help-yourself breakfast. No staff came around with pots of tea/coffee as in other hotels of the same price/location. In fact the only time any member of staff came was to ask for your room number otherwise they could not be seen unless you popped your head around the kitchen.
I am vegetarian so do eat eggs and cheese but no meat products. Scrambled eggs in the same hot tray as sausages etc. One variety of sliced cheese next to cold meats in the same tray and same serving tongs. The management need to learn from other hotel groups how people with varied diets need to he catered for. Hence 3stars
CHANDRIKA
Stayed 2 nights in Apr 2025