Family accommodation in Clayton

Very clean rooms and delicious breakfast

Everything seemed more like a cheap motel. Room service came in a cardboard box. No one knew how to cast to the TV. All Apps and no service. No cash excepted. The valet did call a cab for us that was helpful everything else seemed sub-par.

There weren’t towels, not in my room at check in, and not available at the front desk. Staff said they were completely out, said it happens regularly, on my second day of my stay I was able to get a washcloth, last one available, and that was literally it for the entirety of my stay. Nice enough property if you don’t need to shower for 3 days……

We were here on a "mini moon" after our wedding ceremony. The bed was terribly uncomfortable, there was a light in the room (in the cubby above the coffee machine) that did not seem to have a switch (so it stayed on all night - thank goodness I brought a mask to sleep), and some kind of alarm above the bed that blinked all night. The furnace in the corner made a huge racket, waking me up several times during our 2 night stay, even despite using silicone earplugs. The hallway was super noisy late at night, we were unfortunate enough to be right next to the elevators. We asked for a late checkout and had a "do not disturb" sign on our door, and yet the morning of our check out, housekeeping knocked on our door 3 times between 9 am and 12 pm. It was truly infuriating. Housekeeping also entered our room on our 2nd day there but they barely cleaned. They did not make the bed (simply pulled the sheets over the pillows haphazardly) and the trash was left behind. The bottles of complimentary handwash and shampoo were nearly empty. I cannot believe this is a 4 star hotel, only 1 star less than Four Seasons which is leaps and bounds better. The only redeeming qualities were the coffee shop (Good Press), the art work throughout the hotel, the art gallery, and the front desk staff who were very helpful and kind. Hence why it got 2 stars instead of just 1.

Had to cancel my trip due to a family emergency and they were not willing to give me a voucher for another stay and refused to refund my deposit. Won't stay there again and won't book through Expedia ever again!!!

Good breakfast!