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Fast and communication

Staff is kind, efficient, and helpful with superior courtesy. Room is clean with high quality amenities. It was a pleasant stay.

Amazing Service from The Ritz Carlton Hotel Jakarta This is our first time stayed in 5 stars hotel. We stayed in this hotel from 7-9 February 2026. My husband booked the Grand Room Club. At the entrance, everyone were so welcoming. At the receptionist, Pak Azriel who were handing my check-in. I also met Mbak Melanie who i talked on the phone before, to confirm about the check-in time. They were so helpful and pleasant. We got the room at the 21th floor, plus acces in the Club Lounge at 26th floor. We got the opportunity to have 5 time meal which devided by: Afternoon Tea, Dinner, Cordials & Dessert, Lunch, and Breakfast. For breakfast, we could choose one between take in the 26th floor or Lobby at the Asian Restaurant. The Club was very excellent! The Manager, Ibu Royana Rasjid, welcomed us always whenever we visited the Club! She was very kind and so helpful! We got some compliments, that was so delightful and copious! Thanks bu! For the room, we got city view! It was amazing! Everything was so clean and clear. We didn't hear any noise even we face the city. The pool was also clean and fine! It was in 5th floor. It was like in "Bali vibes" so natural and nice. It such a very wonderful "staycation" in The Ritz-Carlton Hotel. Hope i got another chance to stay here. So i can say that this hotel is very recommended 👍👍👍

Excellent stay

Clean,Comfortable room. Hotel had restuarant and coffee, icecream snack bar, also a gift shop with beautiful womens clothing and items for children at reasonable prices. Able to get luggage cart. Hotel is one floor under International airline check in.

Courteous and clean. All I can ask for.