Homewood Suites by Hilton Chula Vista-Eastlake Reviews
Reviews
8.8
Excellent
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Booked in a room that was not available or properly cleaned. Bathroom/ bathtub filthy. Bugs, dirt, hair. When I called down (after I waited 45 minutes for them to “clean” the room with my sleeping/tired 2 year old) I was told that there was nothing that could be done because the cleaning crew had gone home. I asked for someone to bring up cleaning supplies for me to clean the tub out myself. A front desk member came with supplies and ultimately offered to clean the tub although this is not her job. I contacted Expedia because there was no front desk manager to assist onsite. Expedia refused to help me because the hotel would not refund my stay. Expedia decided I needed to abide by the no refund or cancellation policy despite my unacceptable experience. All of this was taking place around 9-10pm and moving my hotel with a toddler after being at the amusement park all day was not an option for me as I was traveling alone.
Good stay at homewood suites again. Front desk is friendly and helpful. Room is good size for long term stay. Room is clean and there is room server every other day, which is nice.
Friendly and amazing front desk service from the nice gentleman who helped me. Room so amazingly hudge. Best were very comfortable. Kitchen in room was great! We had the perfect stay. The maids did not bother us and were friendly to us on our way out. I loved our time spent. I hope to return soon!
Suite was perfect 2 rooms . Large bathroom. New thick towels. 2 TVs. Outlets to charge our phones. Beautiful kitchen with a full size fridge. Spacious rooms with large beds and a couch with a pull out bed. Free breakfast . Great place to stay. Pool, hot tub, gym, they had it all. The service was great. Nobody had an attitude. Smooth stay.
Uno hotel en perfecto estado de mantenimiento, personal amable, limpio, estacionamiento gratis y amplio, buena ubicación, el área es muy agradable si vas a Chula Vista
Hotel was OK but not really a good value for the very expensive price. We paid over $500 a night, and the bedding and mattress were only so-so.
The washers and dryer‘s were not well-maintained. One dryer was out of service and a second dryer needed to be repaired while we were using it. There was a constant line for the laundry.
Wonderful location, staff, and breakfast, but The room carpets was filthy. My daughter walked around barefoot for 10 minutes and her feet were visibly black. There were carpet stains in several areas. Recommend shampooing the carpet. Neat and Clean otherwise.
This hotel was very clean , staff was very friendly, beds were really comfy , free parking and breakfast was very nice and a huge plus for this hotel! i would stay again and definitely recommended
MAya
Stayed 1 night in Mar 2022
6/10 Okay
Cynthia
9 Feb 2022
Liked: Cleanliness
Extremely noisy, slamming doors all hours of day (next to housekeeping), outlet in bathroom didnt work, tested fire alarm in room 2 days in a row at 10 AM with no warning or announcement. I thought the hotel was on fire. Website advertised smart TV with Netflix- they did not have. Bed made with the bedskirt used as the blanket with no blanket in room at all. Witnessed staff checking in people without facemasks despite postings to the contrary. The refrigerator and sink smelled bad and there was only 1 spoon in the full kitchen. Crumbs and such found on carpet and in bed.