We recently stayed at this hotel with our small children and had a mixed experience. Check-in was a bit odd — we arrived around 9pm and were told our room might not be ready, which was frustrating given the late hour and the fact that we were traveling with kids. Thankfully, the wait was short.
We chose this hotel for its spacious family-friendly suites, and the layout did not disappoint. The separate living area with a sofa bed and a small but well-equipped kitchen (big fridge, small stove, microwave, and dishwasher) made our stay much more comfortable. However, we were surprised to find the pull-out couch wasn’t made, and there were no extra pillows provided for it. I had to make the bed myself, which wasn’t ideal after a long day. Additionally, although we booked for four guests, only three towels were in the room.
Housekeeping is only provided every other day if your stay is longer than three nights. I requested a comforter and extra pillows that never arrived, which was disappointing.
Breakfast was complimentary and had a good variety, and the staff working there were friendly. Unfortunately, the breakfast area was overcrowded every morning, forcing many guests (including us) to eat in the lobby due to lack of seating.
Our room had zero view — it faced a parking garage, making the space feel dark even during the day. check-out was tough: since we were on a lower floor, the elevators were always full, and after waiting 20 minutes without success we took the stairs.