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Mercure Chester Abbots Well Hotel

4.0 star property

Photo gallery for Mercure Chester Abbots Well Hotel

Front of property
Double Room, 1 Double Bed (Compact)
Fitness facility
Daily buffet breakfast (GBP 17.95 per person)
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Place, Caldy Valley Nature Park
    ‪16 min walk‬
  • Place, Great Boughton Library
    ‪20 min walk‬
  • Place, Grosvenor Park
    ‪4 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪36 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Double Room, 1 Double Bed

7.8 out of 10
Good
(52 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 2 Single Beds

7.2 out of 10
Good
(9 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

Family Room (Classic)

Family Room (Classic)

7.6 out of 10
Good
(9 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact)

7.4 out of 10
Good
(29 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Similar properties

Fitness facility
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  • Pool
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  • Parking included
  • Restaurant
4.0 out of 5, Very good, 1,004 reviews
The price is AU$108
includes taxes & fees
19 Apr - 20 Apr
Holiday Inn Chester - South by IHG

About the area

Chester

Located in Chester, Mercure Chester Abbots Well Hotel is a 4-minute drive from Grosvenor Park and 5 minutes from University of Chester. .This spa hotel is 2.5 mi (3.9 km) from Chester City Walls and 2.7 mi (4.3 km) from Chester Racecourse.

What's nearby

  • University of Law - Chester - 7 min walk - 0.7 km
  • Caldy Valley Nature Park - 16 min walk - 1.4 km
  • Great Boughton Library - 20 min walk - 1.7 km
  • St Paul's Church - 3 min drive - 2.1 km
  • Grosvenor Park - 4 min drive - 2.7 km

Getting around

  • Bache Station - 7 min drive
  • John Lennon Airport (LPL) - 39 min drive

Restaurants

  • ‪The Oaklands - ‬5 min drive
  • ‪Sea Breeze - ‬16 min walk
  • ‪The Boathouse - ‬4 min drive
  • ‪The Cheshire Cat - ‬15 min walk
  • ‪Ginger Monkey - ‬2 min drive

About this property

Mercure Chester Abbots Well Hotel

Mercure Chester Abbots Well Hotel offers 126 accommodations with safes and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Stay in one of 126 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a hair salon, and shopping on site.
Satisfy your appetite for lunch or dinner at The Brasserie, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
The Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 353 out of 1005 reviews
Rating 8 - Good. 306 out of 1005 reviews
Rating 6 - Okay. 165 out of 1005 reviews
Rating 4 - Poor. 98 out of 1005 reviews
Rating 2 - Terrible. 83 out of 1005 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Jodie

Stayed 2 nights in Dec 2025

10/10 Excellent

Alan

Stayed 1 night in Dec 2025

6/10 Okay

Angela

Liked: Cleanliness, staff & service
This hotel is a little tired. There has been a makeover of sorts to the room. However there was a funky smell through the corridor and room. The pool was nice to have but again showing its age. The hotel was quiet so breakfast suffered from being kept warm under lamps. The Staff were all helpful and friendly. Hence the 3 stars.
Stayed 2 nights in Dec 2025

10/10 Excellent

Michelle

Stayed 1 night in Dec 2025

6/10 Okay

Lee

Liked: Staff & service, amenities
Overall the room was ok, the bed was very firm for our taste. The duvet had seen better days though the linen was clean and white.
Stayed 1 night in Dec 2025

10/10 Excellent

Linda

Stayed 1 night in Dec 2025

6/10 Okay

Pauline

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very nice . Could of done with some form.of lamp.in the room.. ees the room was fine. Thank you 😊
Stayed 1 night in Dec 2025

8/10 Good

Sally

Stayed 1 night in Dec 2025

6/10 Okay

Simon

Disliked: Property conditions & facilities
Wasn’t impressed
Stayed 4 nights in Dec 2025

8/10 Good

CLINTON

Liked: Cleanliness, amenities, property conditions & facilities
A well appointed room, while fit for purpose room 202 needs a little love - blinds & bath.
Stayed 1 night in Dec 2025

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast needs more warm options for vegetarians ands vegans.
Stayed 2 nights in Dec 2025

4/10 Poor

Sandra

Travelled with partner
Liked: Cleanliness
Bed, rock hard, very uncomfortable. TV thinks it’s yesterday, when the guide comes up it’s showing what was on the day before!
Stayed 1 night in Dec 2025

10/10 Excellent

ian

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious and all the staff were extremely frienfly and courteous
Stayed 4 nights in Nov 2025

6/10 Okay

Elise

Stayed 1 night in Nov 2025

2/10 Terrible

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Check in - rooms not ready when we arrived after 3pm. Told to wait at the bar, no drink offered. Room - we were in 354. Horrifically dated, blank plates over old sockets, heating doesn’t work so there was a plug in oil radiator for us, toilet takes about 30 mins to fill between flushes. The shower - worst I’ve ever had in my life! Takes about 10 mins (no exaggeration) for hot water to come out, and it’s literally just a dribble. Staff were good, can’t fault them. Breakfast was good, but on the whole it was a let down considering we paid £225 for the night. Very disappointing stay overall, we only went there as another couple we know had already booked for the same night. Should have just stuck to the Hilton, which was available for slightly less per night that this. My honest opinion is that even a Travelodge puts this place to shame.
Only socket on the bed wall
View from the window of 354
Stayed 1 night in Nov 2025

10/10 Excellent

Garth

Stayed 2 nights in Nov 2025

8/10 Good

Dawn

Travelled with family
Liked: Staff & service
Yes
Stayed 2 nights in Nov 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room great price good food friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Tracy

Stayed 1 night in Nov 2025

6/10 Okay

Jayne

Travelled with group
Liked: Cleanliness, amenities
The staff lacked experience and confidence, especially dining room staff. The pool areas were very good. The food was ok but nothing special. The rooms and beds were fine and the location was good - very easy to use the park and ride into chester
Stayed 1 night in Nov 2025

10/10 Excellent

Karon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location a few minutes walk from Chester Park & Ride. The staff are all great, reception were really friendly every time we passed the desk and made sure we had the best room for our needs and breakfast staff went out of their way to be helpful
Stayed 1 night in Nov 2025

8/10 Good

Richard

Stayed 1 night in Nov 2025

2/10 Terrible

Scott

Travelled with partner
Disliked: Cleanliness
Worst stay i have had in over 20 years rooms dated with mould on windows and bathroom carpet dirty walls marked food was horrendous and my wife chipped her tooth on a burger which could not be even broken in half with a knife complained and nothing done about room I have complained to hotel spent over £340 on hotel food and drinks and left after one night
Stayed 2 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Phil at check in very helpful
Stayed 1 night in Nov 2025

4/10 Poor

Katie

Stayed 1 night in Nov 2025