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Best Western Pontypool Metro Hotel

3.0 star property

Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Exterior
Standard Room, 2 Single Beds, Accessible, Non Smoking
Daily continental breakfast (GBP 8.50 per person)
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry

Explore the area

View map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Place, Pontypool Park
    ‪11 min walk‬
  • Place, Shell Grotto
    ‪6 min drive‬
  • Place, Principality Stadium
    ‪28 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(52 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Single Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 2 Twin Beds

Standard Twin Room

  • Sleeps 2

Standard Double Room

  • Sleeps 2

Standard Family Room

  • Sleeps 3

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Reviews

Best Western Pontypool Metro Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 524 out of 1000 reviews
Rating 8 - Good. 354 out of 1000 reviews
Rating 6 - Okay. 69 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

Reviews

10/10 Excellent

Gilly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for our needs.
Stayed 2 nights in Jul 2025

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Jacqueline

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Francis

Stayed 1 night in Jul 2025

10/10 Excellent

Willuam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay & welcoming reception area.

Lovely over night stay enroute to Porthcawl for the Golf. Smart hotel in good location. Breakfast available but with Greggs & McDonald’s next door had a few options. No air conditioning- so it it was a hot night not sure how the room would feel as if you opened window it was noisy from road but the room had a fan. Nice place to stopover or stay longer if exploring the area.
Stayed 1 night in Aug 2025

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, with great facilities the room. Several mirrors, draws as well as wardrobe with plenty of hangers. Spare pillows, a room fan, hairdryer, luggage rack . . I was very pleased The breakfast was unexpected too. A lovely lobby with comfy chairs and dining tables, with a very good range of continental and some hot items. Buffet style so pleanty!. The staff were lovely at checkin & breakfast. Would definitely stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Iona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great wee hotel

Really lovely hotel, staff were so friendly and helpful. Rooms clean and perfect for our needs.
Stayed 3 nights in Jul 2025

8/10 Good

Sarah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

No air conditioning

No air conditioning even it said the hotel is air conditioned.
Stayed 1 night in Jul 2025

6/10 Okay

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ricky

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Not a place to stay when it's hot

The hotel room was comfortable and clean and I always appreciate having plenty of tea, coffee and milk. However, it was a very hot stay! The cleaning staff had left the window and curtains open on one of the hottest days and so it was like an oven in the room. The only air-con is in the lobby & there was a fan but all it did was move hot air around. I couldn't leave the window open at night because of its proximity to the main road. Regrettably not a great stay.
Stayed 1 night in Jul 2025

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel good- breakfast not so good

All good except breakfast. Some foods run out and when requested was told there wasn't any more. It was a bit early for food to be running out.
Stayed 1 night in Jul 2025

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Excellent staff
Stayed 1 night in Jul 2025

8/10 Good

John

Business traveller
Liked: Amenities
Wasn’t expecting much from a Best Western property, but this is the best one I’ve stayed at.
Stayed 1 night in Jul 2025

6/10 Okay

Sheoragh J

Liked: Staff & service
Disliked: Room comfort

room

Room was far too warm we did have a fan needs air con
Stayed 4 nights in Jul 2025

8/10 Good

Barrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great value for your money . Clean lovely property. It was great for us as we were travelling through the area ... gas and food super close
Stayed 1 night in Jul 2025

8/10 Good

Alun Owen

Stayed 1 night in Jun 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of litter and rubbish by KFC next to the hotel
Stayed 1 night in Jul 2025

8/10 Good

Jason

Stayed 2 nights in Jul 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here. Awesome staff. Very friendly. It would be nice to have a fridge and maybe a microwave. Will stay again
Stayed 11 nights in Jun 2025

8/10 Good

Gavin

Stayed 1 night in Jul 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and functional. Helpful staff, soft bed.
Stayed 1 night in Jul 2025

10/10 Excellent

Tasha

Stayed 3 nights in Jul 2025

8/10 Good

Marek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025