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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Creator video
9 restaurants, breakfast, lunch, dinner served; international cuisine
8 outdoor pools, pool umbrellas, pool loungers
Kayaking

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included
  • Room service

Explore the area

View map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪23 min drive‬
  • Place, Puerto Morelos Town Square
    ‪31 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View

  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

View from room

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(34 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(44 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

View from room

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite

7.4 out of 10
Good
(91 reviews)
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Swim Out Diamond Club

7.0 out of 10
Good
(19 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View Diamond Club

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(13 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, 2,366 reviews
The price is AU$538
includes taxes & fees
23 Nov - 24 Nov
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

About the area

Puerto Morelos

With a stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino in Puerto Morelos, you'll be 6.3 mi (10.2 km) from El Tinto Golf Course and 12.6 mi (20.4 km) from Puerto Morelos Town Square. .This all-inclusive property is 0.1 mi (0.1 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 5.9 mi (9.4 km) from Moon Palace Golf Club.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
  • Moon Palace Golf Club - 16 min drive - 11.2 km
  • Puerto Morelos Beach - 23 min drive - 17.8 km
  • Ojo de Agua Beach - 30 min drive - 20.7 km
  • Puerto Morelos Town Square - 31 min drive - 22.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪the cave - ‬18 min walk
  • ‪Diamond Club Bar - ‬15 min walk
  • ‪Grand Central Buffet - ‬16 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 8 outdoor pools
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 833 guestrooms featuring MP3 docking stations and free minibar items. Rooms have private balconies. 49-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 8 outdoor swimming pools are a perfect way to relax and recharge. Additional amenities at this Beaux Arts property include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at Gourmet Marche, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 3 bars/lounges, 4 beach bars, and 2 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool
  • Water park

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-005839/2025

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 496 out of 1504 reviews
Rating 8 - Good. 329 out of 1504 reviews
Rating 6 - Okay. 273 out of 1504 reviews
Rating 4 - Poor. 169 out of 1504 reviews
Rating 2 - Terrible. 237 out of 1504 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Christina Marie

Travelled with family
Liked: Cleanliness, staff & service
You will need to get to the pool early, especially for a big group. The shaded chairs go fast . The bartenders are amazing and keep your drink filled
Stayed 5 nights in Aug 2025

4/10 Poor

Mayra

Travelled with family
Staff is not professional. Rude and no customer services. Place had lots of ants and mosquitos. Going back home with 20 mosquitos bites. Restaurants staff are not nice either. They are rude and not happy at all.
Stayed 5 nights in Aug 2025

2/10 Terrible

monica

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Horrible stay room was infested with mosquitos my children and I have bites all over even on faces
Stayed 3 nights in Aug 2025

8/10 Good

David William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection of restaurants and evening entertainment. Wonderful spa too: very relaxing. Room service staff very friendly. Pools clean and it was easy to get a sunbed even without setting an early morning alarm. Great, relaxing holiday overall. Chichen Itza and Cenote excursion was amazing too.
Stayed 9 nights in Jul 2025

4/10 Poor

Erik

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
After reaching out to both Expedia and Royalton Riviera I was assured renovations would not begin until 8/18, however they were deep in to it with entire wings shut down. Our family booked four rooms with my parents being shut in after the first night as they sealed off the entry way to the main lobby causing them to go all the way around with my mother in a wheelchair. We also had to be moved after a few days due to a major leak from the room above and all of this with no extra compensation. Really disappointed in this experience.
Stayed 5 nights in Aug 2025

6/10 Okay

Yuliana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Inclusive was ok. Everything is very limited can not go in and out with out a rental, and if you use their Taxis they'll scam you
Stayed 3 nights in Aug 2025

10/10 Excellent

Kayla

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 6 nights in Apr 2025

8/10 Good

Victoria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe they’re in transition with remodeling however, the elevators were my largest complaint. Slow and hot like a sauna.
Stayed 2 nights in Aug 2025

2/10 Terrible

Dianet

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t waste your money on Royalton — the worst hotel I’ve ever stayed at. The room was in very poor condition, with all the walls peeling. We couldn’t use the jacuzzi because it was so unsafe you could fall if you got in. The rooftop pool was dirty and peeling, the air conditioning was terrible, and both the buffet and the service were awful. You can even see cockroaches walking on the walls of the buffet. You can try calling customer service, but no one answers. On the first day, they literally sent us to fix the sofa ourselves so that my kids could sleep, saying it wasn’t hard to do. We spent three days with diarrhea from the food. The worst experience I’ve ever had in all my trips to Cancún — they will never see me there again.
Stayed 11 nights in Jul 2025

10/10 Excellent

Taralee

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, renovations are being made so I can only imagine how it would look once completed. Kind staff and welcoming environment. Antonio by the main pool is amazing! David for pool activities super energetic and funny! Overall enjoyed our stay.
Stayed 4 nights in Aug 2025

6/10 Okay

Christeena

Stayed 4 nights in Jul 2025

8/10 Good

Shelley

Liked: Cleanliness, staff & service
Construction
Stayed 10 nights in Jul 2025

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very friendly for the most part, the rooms were very big but had a horrible smell of sitting water, the pools looked like they were never cleaned and the facility was run down and had many cockroaches. I have been to Mexico many times and can’t remember when I saw a cockroach on the property.
Stayed 7 nights in Jul 2025

2/10 Terrible

Alexia

Disliked: Staff & service
Horrible experience
Stayed 1 night in Aug 2025

2/10 Terrible

Anisley

Stayed 7 nights in Jul 2025

2/10 Terrible

Lismara

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Muchas cucarachas en el buffet
Stayed 8 nights in Jul 2025

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks were good. The staff was absolutely amazing. Especially, Julio- he always made sure we had dinner reservations secured.
Stayed 5 nights in Jul 2025

4/10 Poor

Kiera

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was beautiful and the food was very good at the resort. The room was amazing and very well kept, however the cleaning service failed to properly stock our towels and washcloths. We had 2 people staying in our room and they would always only give us enough for one person everyday. My main issue was with the staff's service. It felt as if they weren't interested in actually helping us, and were more interested in pushing us toward anything that would cause us to spend more than we actually needed to. Or they kept trying to get us to sign up for services we didn't actually need to get to what we DID need. My partner and I were there for a wedding and we booked at the wrong resort. Instead of telling us we needed to get a wedding pass for the other resort where the wedding was being held, the staff kept giving us the runaround, and kept trying to get us to pay for a day pass that was twice the cost. We were given wristbands at the resort we went to for the wedding and were told to leave our passports at the main desk. We forgot to retrieve them, and the next day my partner was told we had to pay the cost of one night since they didn't know if we actually stayed over night (even though they could look at the cameras and see when we left). When I went to the desk, they then said they only needed our wristband (I still had mine on, he didn't have his). It felt as if they, again, just wanted to get money from us instead of telling us what we actually needed to know.
Stayed 4 nights in May 2025

8/10 Good

Sophie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
The resort was not bad, they have a lot of pools but we came mainly for the beach. Their beach is right next to the swamp so there is a smell to it, water is not as nice as the hotel zone area. As for seaweeds, they did a good job at putting up the barrier to control the seaweeds. We only had our room cleaned twice because they would always come later in the afternoon when our baby was napping. we purposely left the room in the morning and afternoon to allow them to clean our room and called to requested room service as well but that didn’t make a difference. Other resorts usually have staff checking on us for drink while we sit on the beach but no staff ever came out to get us our drinks.
Stayed 5 nights in Jul 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria Anabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay
Stayed 5 nights in Jul 2025

8/10 Good

Millicent

Travelled with family
Liked: Amenities, property conditions & facilities
The Buffet was very good
Stayed 4 nights in Jul 2025

2/10 Terrible

MARIAM

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has the worst service. They are short staffed and staff that’s there could care less. At the buffet, the waiters take 15 minutes to come to your table. The staff is rude. Room service menu is limited and they run out of food so quickly. The beach was full sea weed. They didn’t maintain the beaches. Umbrellas were hard to find because they had very limited number of umbrellas. The waiter at the pool rarely came by. When they did come by, they took 30 minutes to bring the drink, which were watered down. There were bugs in the room. House keeping didn’t come every day. In the room description, it said the suite had kitchenette. It had no glasses or utensils. And it was dirty. A very disappointing experience to say the least.
Stayed 5 nights in Jul 2025

2/10 Terrible

Rania

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Terrible service. The food at most places was disgusting and wait time was very long. Paid for a butler, he never showed up. Room service food is nasty. They limit you to food although it’s an all inclusive. There was a roach in my room. Stray dogs and cats all over the resort and raccoon playing in the hallways. If you call front desk or any other service, they are either rude or they hang up on you.
Stayed 5 nights in Jul 2025