Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Free minibar, in-room safe, desk, blackout curtains
Banquet hall
Lobby
8 outdoor pools, free pool cabanas, pool umbrellas

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included
  • Room service
  • All-inclusive

Explore the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(13 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View

7.0 out of 10
Good
(19 reviews)
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View Diamond Club

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

7.6 out of 10
Good
(32 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View

  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite

7.4 out of 10
Good
(86 reviews)
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

7.4 out of 10
Good
(18 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

Luxury Presidential One Bedroom Suite Swim Out

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(44 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

About the area

Puerto Morelos

With a stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino in Puerto Morelos, you'll be 6.3 mi (10.2 km) from El Tinto Golf Course and 10.5 mi (16.8 km) from Ventura Park Cancun. .This all-inclusive property is 12.6 mi (20.4 km) from Puerto Morelos Town Square.

What's nearby

  • Moon Palace Golf Club - 15 min drive - 11.2 km
  • Puerto Morelos Beach - 21 min drive - 17.8 km
  • Petempich Bay - 24 min drive - 14.7 km
  • Ventura Park Cancun - 24 min drive - 21.4 km
  • Puerto Morelos Town Square - 25 min drive - 21.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 8 outdoor pools
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 833 guestrooms featuring MP3 docking stations and free minibar items. Rooms have private balconies. 49-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 8 outdoor swimming pools are a perfect way to relax and recharge. Additional amenities at this Beaux Arts property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Gourmet Marche, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 3 bars/lounges, 4 beach bars, and 2 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 521 out of 1524 reviews
Rating 8 - Good. 336 out of 1524 reviews
Rating 6 - Okay. 263 out of 1524 reviews
Rating 4 - Poor. 173 out of 1524 reviews
Rating 2 - Terrible. 231 out of 1524 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Hector

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never go back again

The service was very bad, the food was not good, the restaurant smells bad, the drinks were terrible, nobody answer the front desk phone, I will never go back to this hotel!!
Stayed 4 nights in Mar 2025

10/10 Excellent

nildaliz

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2025

6/10 Okay

Gina

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Staff & service
The service at this resort is not good. Many nights, we waited over 30 minutes to order a drink at dinner and another 30 to order our meals. And that was after a ridiculous process of waiting up until Midnight when dinner reservations open for booking. They need a lot of work in the restaurant and bar operations. It was much worse than when I was there 3 years ago.
Stayed 6 nights in Mar 2025

10/10 Excellent

Yadwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 4 nights in Mar 2025

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size was great. Something different every day. Service was good even for the size. Will come back!
Stayed 7 nights in Mar 2025

10/10 Excellent

darlaysha

Stayed 3 nights in Mar 2025

4/10 Poor

Terri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Amy Wenda

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really sugest putting a few fans in the check in and out area. The lines were long and it was extremely hot waiting in line. A minor change will help with the hot waits. Also more pool chairs.
Stayed 7 nights in Mar 2025

4/10 Poor

Luz María

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We wasted a lot of time waiting for checking in, there was a sign for “Expedia guests” and we were told to go to the regular line as they didn’t have such special check-in for Expedia. There was only 1 waiter at the main pool, and he only offered us drinks once. The pool was extremely dirty with sunscreen around the edges, my swimsuit even got stains because of that. Service at the bar by the pool was super slow, there were like 4 bartenders and only 1 was serving the drinks, the rest were chatting between them and ignoring the people, if they were off duty what was the reason for them to be at the bar? Drinks and meals quality were poor. We had no electricity in the morning hence no air conditioning, we reported and nobody went to the room to check what was going on, I reported again at check-out and nobody seemed to care, the receptionist didn’t seem surprised at all.
Stayed 1 night in Mar 2025

10/10 Excellent

OSCAR FERNANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE RESORT WAS AMAZING BUT THE PEOPLE WERE THE BEST, FRIENDLY RESPECTFUL, HAPPY TO SERVE US , MEXICO ALWAYS HAVE A GREAT CUSTOMER SERVICE
Stayed 4 nights in Mar 2025

10/10 Excellent

Tricia Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a wonderful experience except I didn't like having to always having to use the app to schedule dining for the evening. Also our butler was no help probably due to I used Facebook messessenger verses Whats up app. He was not help after first day. I could not book restaurants. Hubby went to the desk. Other people were awesome though! Lovely actually
Stayed 5 nights in Mar 2025

8/10 Good

Mayra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great property, amazing staff and service but the rooms are looking a little rough. Scratched, broken, peeling, and stained furniture. Wobbly and hard to slide doors. Mirrors were clean but stained and scraped along the edges. The place was very clean, don’t get me wrong, but it’s starting to get quite worn and dingy. Besides that, I’d recommend this resort to others. The check in process, as with many other resorts, could be a lot better.
Stayed 3 nights in Mar 2025

4/10 Poor

Kate

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would not recommend this resort due to the numerous issues encountered during our stay. While the resort's aesthetic appeal and cleanliness were commendable, our experience with restaurant reservations was consistently subpar throughout our 5-night stay. The staff often struggled to accommodate our party or requested additional compensation for a table. Unfortunately, many staff members displayed unprofessional behavior, seemingly driven by the expectation of extra gratuity. The service was slow, with wait times exceeding an hour for basic requests, such as a bucket of ice. Additionally, securing pool chairs required an early rise, typically before 6:30 am.
Stayed 5 nights in Mar 2025

10/10 Excellent

Feyoneisha, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the diamond experience on the property that came with 3 butlers. Sarah was amazing! Alejandro was very good, Ulysses was terrible. I also felt like the person who checked me in was not very accomodating when my niece wantes to stay an extra night and I tried to add her to my room. He first told me to go through expedia. Then expedia told me.to speak to the property. Then i went back to hom and he said no because the room was at capacity. The booking says the room sleeps four and there were 3 people in there. I could not understand how this was at capacity. He also could not help us to book a new room, he told us to do it online.
Stayed 5 nights in Mar 2025

6/10 Okay

Christina Delgado

Check in is extremely
Stayed 4 nights in Mar 2025

2/10 Terrible

Guadalupe

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy mala experiencia con este hotel

Desde antes de llegar un persona del hotel, nos hizo un fraude por 32,000 pesos intenta gestionar un cambio de fecha, la persona contesta en el hotel y luego se comunica de otro número y desde ahí hace el fraude. El servicio fatal los meseros y el personal atienden de muy mala manera Las toalla viejas Un olor a humedad No había caray mayones ni mostaza para hoy dog y hamburguesas Se les acababa el hielo Pedías un plato en el restaurante y te decía que apenas iban a comprar los ingredientes No volvería a hospedarme ahí y jamás lo recomendaría
Stayed 3 nights in Mar 2025

6/10 Okay

Ashley Raye

Travelled with family
The smell of the buffet was absolutely awful every meal it smelled like a backed up sewer. The pool needed maintenance and cleaning, our family suite was in horrible disarray as the pull out couch didn't hold a mattress and one had to be brought to me and the couch was so stained we wouldn't even sit on it. also found small but dead cockroaches in our room must be from fuming or pesticide treatment? 4 out of 15 of our party became ill and cost us a few days of our trip, vomitting and diarrhea. 3.5 stars in my opinion
Stayed 7 nights in Mar 2025

8/10 Good

dongwon

Everything was good but not close from hotel area
Stayed 4 nights in Feb 2025

8/10 Good

Alim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel structure is well planned and the layout is fantastic.
Stayed 6 nights in Mar 2025

10/10 Excellent

Sonnet

Stayed 5 nights in Mar 2025

10/10 Excellent

Nickeisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butler I had was useless he didn’t explain or did anything for me. I barely saw him or heard from him I rely on my daughter and sister butlers who was amazing
Stayed 4 nights in Mar 2025

10/10 Excellent

Mirko

Stayed 3 nights in Mar 2025

4/10 Poor

Tyler Glenn

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Service was extremely slow everywhere. We have stayed here 5 times and this was by far the worst experience. We leave tips every time we order a drink or sit down. First two days we tried to do sit down lunch at Armadillo and Italian and it took 3 hours both days. Dinner with reservations took multiple hours each night. Diamond club package not worth the money. Reservations were still extremely hard to get. Butler’s not responding. Diamond club bars out of all premium liquor for most of our stay. We will not be back.
Stayed 7 nights in Mar 2025

6/10 Okay

Eric M

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Jaspreet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Stayed 6 nights in Mar 2025