Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive

Photo gallery for Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive

Exterior
Property video
Terrace/patio
Xhale club Master Suite Ocean Front King | Terrace/patio
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Blvd. Kukulcan KM. 4.5, Num Ext.: Mz 34, Lt 3-C Seccion C Int SN, Zona Hotelera, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪2 min walk‬
  • Place, Playa Tortugas
    ‪19 min walk‬
  • Place, Tortuga Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

Xcelerate Junior Suite Ocean Front Double

9.8 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Junior Suite, 2 Double Beds, Ocean View (Xcelerate)

  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Xcelerate Junior Suite Ocean Front King

9.4 out of 10
Exceptional
(29 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 1 King Bed, Ocean View (Xcelerate)

8.8 out of 10
Excellent
(26 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Xcelerate Junior Suite Live Big Ocean Front Double

  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Xcelerate Junior Suite Live Big Ocean Front King

  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Double Beds, Lagoon View (Allure - Live Big)

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Junior Suite, 2 Double Beds, Lagoon View (Allure)

  • Lagoon view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Junior Suite, 2 Double Beds, Ocean View (Allure)

9.6 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Junior Suite, 2 Double Beds, Partial Ocean View (Allure)

  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Junior Suite, 1 King Bed, Lagoon View (Allure - Live Big)

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 1 King Bed, Lagoon View (Allure)

8.8 out of 10
Excellent
(50 reviews)
  • Lagoon view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 1 King Bed, Ocean View (Allure)

9.6 out of 10
Exceptional
(55 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 1 King Bed, Partial Ocean View (Allure)

9.8 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Xhale club Junior Suite Ocean Front Double

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Xhale club Junior Suite Ocean Front King

9.0 out of 10
Wonderful
(12 reviews)
  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Xhale club Junior Suite upper Ocean Front Double

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Xhale club Junior Suite upper Ocean Front King

9.4 out of 10
Exceptional
(26 reviews)
  • Ocean view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Xhale club Master Suite Ocean Front King

8.6 out of 10
Excellent
(7 reviews)
  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

About the area

Cancun

With a stay at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be a 4-minute drive from Puerto Cancun Marina Town Center and 5 minutes from Forum Beach. .This all-inclusive property is 3.3 mi (5.2 km) from Puerto Cancun Golf Course and 4.7 mi (7.6 km) from La Isla Shopping Mall.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Langosta Beach - 2 min walk - 0.2 km
  • Jardín del Arte - 2 min walk - 0.2 km
  • Playa Tortugas - 19 min walk - 1.6 km
  • Tortuga Beach - 2 min drive - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Lobby Bar - ‬4 min walk
  • ‪Breakfast - ‬10 min walk
  • ‪Swim-up Bar - ‬9 min walk
  • ‪Restaurant Dos Lunas - ‬7 min walk
  • ‪Los Chachalacos - ‬11 min walk

About this property

Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive

Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive offers 429 air-conditioned accommodations with tablet computers and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include bathrobes, slippers, and hair dryers.

This Cancun property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Relax Spa by Pevonia has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 429 air-conditioned rooms featuring tablet computers and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and bathrobes.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a steam room, and a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Spoon, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the poolside bar or one of 11 bars/lounges, or 2 swim-up bars.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 7684 square feet (714 square meters) of space consisting of a conference center and 9 meeting rooms. Free valet parking is available onsite.
Spoon - Overlooking the ocean and pool, this buffet restaurant serves breakfast only. Guests can enjoy alfresco dining (weather permitting).
Silk City - Overlooking the ocean and pool, this sushi bar specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Fish Nets - This poolside seafood restaurant specializes in seafood and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Coquette - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Spumante - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, covered valet parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible van parking available
  • Onsite parking options include a garage

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • 2 swim-up bars
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Coquette
  • Fish Nets
  • Silk City
  • Spoon
  • Spumante

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (7,684 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Firepit
  • Garden
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (89 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (97 centimetre high)
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Magnifying mirror
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 20 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Streaming services
  • Tablet computer

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in Coquette, Kibbeh, Picante, Silk City, Spoon, Spumante, Fish Nets, Barefoot Grill, Bare Buns, and The Nook Café.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Breathless Cancun Soul Resort SPA
Breathless Cancun Soul Resort Spa Adults Only All Inclusive

Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1574 out of 2431 reviews
Rating 8 - Good. 434 out of 2431 reviews
Rating 6 - Okay. 214 out of 2431 reviews
Rating 4 - Poor. 108 out of 2431 reviews
Rating 2 - Terrible. 101 out of 2431 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

4/10 Poor

Osha

Stayed 2 nights in Feb 2026

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Lovely hotel, lots of things to do and different pools, plus the sea. The service was excellent and in the evenings they had a Super Bowl party with big screens and a bbq, which was great. They also did a silent disco night on the other night of our stay
Stayed 2 nights in Feb 2026

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, amenities
The most amazing gorgeous rooms and the staff is so incredible! We love staying at all the breathless locations and will continue to return!
Stayed 5 nights in Feb 2026

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We arrived around 2pm. As soon as we arrived we were greeted with a lavender scent cool towels. We went to check in and got a complimentary upgrade. We went to eat and our room was ready. Concierge brought our luggage to the room and gave us information on the technology in our room. The staff wonderful. Always willing to help and go above and beyond! We got our room cleaned everyday and they did a fantastic job! Drinks were amazing snd they were so attentive!
Stayed 3 nights in Feb 2026

8/10 Good

Tracy

Liked: Cleanliness, property conditions & facilities
Everything was amazing the only complaints I have are: the shower had a sulfur smell that did not go away even after housewarming cleaned. And the food was not that great. Especially room service. The only decent food was the private dinner we had to pay for.
Stayed 4 nights in Nov 2025

4/10 Poor

Chad

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
On our last day of our vacation our room had no running water- got back to our room after a day a the pool to find no water. Went to dinner after reporting the problem, they thought it would be resolved quickly. Late night and then found still no water. By that time didn't have energy to deal with it. Woke up in morning for a long day of travel, STILL no water. Had to travel all day dirty. After the trip Breathless customer service said they would compensate for the night - but when Expedia tried to contact Breathless did not give any compensation. Terrible! And BTW, the Xcelerate pool was freezing! Couldnt stay in it with 80* weather. Beach is not soft sand and it is a public beach for locals. I won't be back.
Stayed 5 nights in Jan 2026

6/10 Okay

Robert Dean, Minot

Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff great very helpful and friendly. Problem was the noise level, it was initially tolerable but the staff continued to increase the volume until you had to scream to hear the person next to you. We left two restaurants because of the excessive noise.
Stayed 8 nights in Feb 2026

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Nice room and amenities, beach and ocean were awesome, no seaweed. Shoutout Fidal for the easy and great check in
Stayed 5 nights in Feb 2026

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My boyfriend took me on our first Valentine's trip to Breathless in Cancun, Mexico. This was a beautiful resort, loved the room, the pool, the view, the restaurants, and they had the best Valentine's dinner set up for all the guests. They went all out. The Valentine's party was awesome. It was a GREAT vibe. So far, Breathless has been my favorite resort.
Stayed 3 nights in Feb 2026

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were so clean and esthetically pleasing. The entire hotel staff were truly amazing and kind people. Every detail was met, clean beach, fun pool area and decent food. Drinks were not watered down. I would go back in a heartbeat.
Stayed 3 nights in Feb 2026

10/10 Excellent

Vernice

Liked: Cleanliness, staff & service
Nothing
Stayed 3 nights in Feb 2026

8/10 Good

Tonya Payne

Stayed 3 nights in Dec 2025

4/10 Poor

Amy, marysville

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Our group’s experience at this resort was deeply disappointing and fell far below expectations. From the start, we were informed that we could not watch the Super Bowl by the pool unless we paid for an “upcharge” table. With a group of 17, we were also told that all restaurants and the sports bar would be closed, leaving the only alternative to watch from our balconies. Under these circumstances, we felt pressured into paying $1,700 USD for a table to view the game and support our Seattle Seahawks.Adding to the frustration, we later discovered the hotel had not sold enough of these “required” seats, and many resort guests who had not paid the fee were freely occupying the same area we were told could only be accessed through payment. This was misleading and left our group feeling exploited by the resort’s policies.Restaurant service throughout our stay was equally disappointing. While the staff members were consistently pleasant and hardworking, operations were slow, disorganized, and poorly managed. Our group was forced to wait over two hours to be seated because all members had to be present to check in, and then often another two hours before receiving food. With no ability to make reservations, dining as a group became untenable.At nearly every turn, there seemed to be another upcharge or an inflexible “no” to reasonable requests. While our rooms were clean and the employees courteous, the resort’s policies and management decisions made our stay less than par.
Stayed 7 nights in Feb 2026

10/10 Excellent

Rita

Liked: Cleanliness, property conditions & facilities
Great place !!!!
Stayed 5 nights in Feb 2026

10/10 Excellent

Vanessa

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is very modern and nice. Service is on point. Room Is very bright clean and modern. We had a wonderful stay.
Stayed 7 nights in Jan 2026

10/10 Excellent

Kenneth

Stayed 6 nights in Feb 2026

8/10 Good

Melissa Marie

Liked: Cleanliness
Cleanliness of property and all staff
Stayed 6 nights in Feb 2026

10/10 Excellent

Mecia

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Everything was amazing the room service, the shows, the food, the hospitality, the rooms were nice and they stayed cleaning them I rate this resort a 10/10! We be returning soon!
Stayed 3 nights in Feb 2026

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Had an amazing time! Food was great! Service was awesome!
Stayed 4 nights in Feb 2026

10/10 Excellent

Naqeeb, Seattle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place we highly recommend
Stayed 3 nights in Feb 2026

8/10 Good

brandon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at Breathless Cancun Soul. The property is beautiful, modern, and very well maintained, and the staff was amazing throughout our visit. They did present a promotion at check-in, but once we declined, they didn’t push it further, which we appreciated. The beach is smaller than some others in Cancun, but it’s clean and well kept. While it’s not my absolute favorite all-inclusive in the area, it’s definitely near the top of my list for a return stay.
Stayed 2 nights in Feb 2026

2/10 Terrible

Tracey

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We choose this resort due to it's high number of raving reviews and the "party vibe". However, our stay was nothing at all like that. The room was fine and housekeeping was good. However, there was a leak on our porch that kept the chairs wet for the duration of the stay. Food was sub par. First of all, no food available between 4 and 6 pm except the small coffee shop that only had cake and coffee. There was no buffet at night except for Saturday pm, so you were forced to eat at one of 4 restaurants, one you had to pay extra for. The Fish Nets restaurant is a steak house, not fish (although the steak was very good). The Italian restaurant was great. The Habachi was a great show, but the food was so salty it was not edible. There were NO pool activities. Granted, it was a colder week for Cancun, but people were sitting by the pool. Activities were listed on the schedule, but were not done. There wasn't even any lively music playing. It was exceptionally boring here. Evening shows were bland. We felt a pressure to buy things... multiple display tables selling liquor and preferential treatment given to those guests walking around with $1 bills to tip. And the Utlimate Vacation Club sales pitch was simply annoying. The massage I got was very good. Overall, the stay was just not great. We would not return to any Hyatt property in Cancun as a result of this experience.
Stayed 7 nights in Jan 2026

6/10 Okay

Claudia

Liked: Cleanliness, property conditions & facilities
When you first arrive, the staff is trying to upsell you on all this stuff you don’t want or need. It’s annoying to deal with after a day of travel. Then not to mention, our room wasn’t ready on time. The hotel is in a beautiful location with decent food, but we wouldn’t stay here again.
Stayed 4 nights in Feb 2026

10/10 Excellent

Luther

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly, informative, pleasant and responsive. The rooms were nice and clean and staff cleaned thoroughly.
Stayed 3 nights in Feb 2026

10/10 Excellent

Lori

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was AMAZING! Food was great, especially the Italian restaurant and Asian restaurant! Amenities were perfect! Would definitely stay again!
Stayed 5 nights in Feb 2026