Family accommodation in Brisbane Airport

The welcome was first-rate & location was excellent

Water bottle should be provided as a complimentary.

Room was nice and good view, but small for multiple people

Great location. Spotlessly clean...great room. Great breakfast selection & lovely staff.

Room is big but old especially the toilet. No complimentary water for entry room. Location is decent, walkable 10mins to main street. Parking ample space. All tap leaking water slowly even when fully closed, the tap and the bathtub. Then even the toilet bowl was leaking water so it couldn't be flushed anymore. Made a complaint to front desk and they shifted us to a new upgraded room and mentioned waiver on carpark. Had to repack and upgraded room was pretty much the same except higher floor and the toilet seems newer. However instead of bathtub, it is now a shower only. Shower water temperature fluctuates greatly. Next day front desk said no carpark waiver and had to check with multiple people to verify our issues. They asked questions like what issue we faced and what time we changed our room. Information like these could be easily found within their system like when key card was issued. In the end it was eventually waived but it was toned and worded in a way that they did a one time special exemption for us and we should be grateful. Horrible experience and if it was such a big deal, don't offer such things in the first place.

My children loved it