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Pool and Beach kept getting closed. The food would take very long to arrive

What a stay. Although my visit began with a couple of small hiccups…a floor that hadn’t been fully swept and a small puddle from a dripping AC…both issues were quickly resolved. After years of traveling and staying in countless hotels, I’ve learned that little imperfections happen everywhere. What truly set this place apart was the genuinely warm staff. Zoe at the front desk and Sharnisa in the restaurants were exceptional…warm, intuitive, and attentive. Ache and Michael carried that same spirit, and Davon went above and beyond to arrange an early-morning driver for me. The housekeeping team worked with such care that the rooms felt magically refreshed each day. The beach experience was beautifully maintained, with water activities readily available and encouraged. On my final day, I joined a fantastic Pilates class with Carri….an absolute gem. There is a calm, peaceful energy that seems to settle over this hotel and its guests. I returned to the bustle of NYC feeling restored and deeply grateful to the entire Waves family. Until next year.

I was going to leave a 5 star rating but after my staycation at this hotel I accidentally left my phone charger. I spoke to staff 5 times over a 24 hour period regarding looking to see if the charger was found and every time I called I felt like no one made an effort to look for the charger, I had to give my name and number each time I called as no one would ever call me back with an update. As someone who frequently does staycations with my family throughout the year, this definitely changed my mind from coming back. Just because someone is no longer a guest doesn’t mean you can’t assist them as you don’t know if they will return or recommend others to visit. They are still yet to give me a call back on if the charger was found or not.

The hotel was very nice and clean the staff was pleasant and helpful omg I can't complain about this hotel I would go back again and also tell my friends.only a few staff was grumpy!!! But I didn't make it bothered me why because the other staff made my day keep it up guys thanks for the warm welcome . Mm from Toronto

Everything about sugar bay was amazing from the staff to the food to the amenities absolutely spectacular! Not your typical all inclusive buffet, food was very good and not to mention the exceptional steak house and sushi restaurant on site. You cannot go wrong with staying here! Would recommend to anyone!!

Our rooms were very