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Excellent care to the details of my needs, since I walk with a cane (stick.) Built for business and convenience to transportation. Not step-free for with those with disabilities who need more than I required for a stay. (for example: entrance from the street is a high step up, to a revolving glass door. Also, bar/informal restaurant has a few steps up. ) But staff are gentle and immediate in their assistance to manage these shortcomings that keep it from truly accessible by lending a hand or an arm upon which to lean.) ALL staff were excellent! My stay: 4 nights, May 2025 with a wet-shower bathroom, on the 5th floor. Elevators were quick for changes of levels. ( buffet breakfast dining was in the hotel's -1 floor, below street level.) A wonderful front desk person is Andrea, who saw to my quick change of Taxi, a box breakfast-to-go for my last day's needs, and always cheerful greeting. He is a perfect host for this hotel. Housekeeping's wonderful person, Nelle was quick to lend assistance as well as perform all her tasks. She is kind and skilled in handling the hotel's occupants. As a solo traveller, I recommend this hotel, The Starhotels Excelsior, that is geared to groups also makes an individual comfortable and welcome. I arrived by train, was delighted for the easy location directly opposite the Bologna Central Station. Then on departure, by taxi to the Bologna Marconi Airport. Perfectly managed at this busy location of the Excelsior Hotel.

Staff were welcoming and friendly. The room was modern, clean and a good size with a great bathroom. The gym was well equipped but the pool wasn’t in use during our visit. The hotel is convenient for the train station but maybe 20-30 minutes walk from the main square.

The staff were excellent. The food/dining were well above and beyond what I’ve come to expect from a hotel. The gym had minimal equipment but its location on the top floor provides a beautiful view of the sunrise if you’re willing to get up early enough.

Nice service, near the main train station. Average room.

My wife and I had a great one week stay. The only complaint I have is that I ordered the Birthday cake in the room. This surprise was for my wife, whose birthday is on the 14th and the cake was in the room upon our arrival on the 11th. But, hey...it's cake! Everyone on the staff was friendly and helpful even though my wife and I don't speak Italian. I would proudly recommend this establishment to all!

The perfect location in close proximity to Bologna airport. Staff were friendly and extremely helpful in organising transport to the airport for an early morning flight.