See all properties
Save

Montigo Resorts, Somerset

4.0 star property

Photo gallery for Montigo Resorts, Somerset

Couples treatment room(s), sauna, hot tub, steam room, body treatments
Exterior
Hypo-allergenic bedding, in-room safe, individually decorated
Hypo-allergenic bedding, in-room safe, individually decorated
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
near Glastonbury, Shepton Mallet, England, BA4 4PR
  • Place, Kilver Court
    ‪15 min walk‬
  • Place, Royal Bath and West Showground
    ‪7 min drive‬
  • Place, Wells Cathedral
    ‪18 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪35 min drive‬

Room options

View all photos for Classic Deluxe Garden View

Classic Deluxe Garden View

Classic Deluxe Garden View

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe

Deluxe

Deluxe

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe with Garden View

Deluxe with Garden View

Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe with Balcony

Deluxe with Balcony

Deluxe with Balcony

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite with Terrace

Junior Suite with Terrace

Junior Suite with Terrace

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedrooms Suite

Two Bedrooms Suite

Two Bedrooms Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Country Cottage Private Garden & Bathtub

Country Cottage Private Garden & Bathtub

Country Cottage Private Garden & Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Fireplace

Junior Suite with Fireplace

Junior Suite with Fireplace

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Deluxe

Premium Deluxe

Premium Deluxe

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Deluxe with Patio

Premium Deluxe with Patio

Premium Deluxe with Patio

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Deluxe with Garden

Premium Deluxe with Garden

Premium Deluxe with Garden

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Spa Duplex

Spa Duplex

Spa Duplex

  • Sleeps 2
  • 1 Double Bed

View all photos for Somerset Suite

Somerset Suite

Somerset Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Modern Suite

Modern Suite

Modern Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Lodge

Garden Lodge

Garden Lodge

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
The Thatched Cottage Inn
Shepton Mallet
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
3.6 out of 5, Good, 96 reviews
The price is AU$168
includes taxes & fees
14 May - 15 May
The Thatched Cottage Inn

About the area

Shepton Mallet

Located in Shepton Mallet, Montigo Resorts, Somerset is in the historical district, within a 5-minute drive of Kilver Court and Royal Bath and West Showground. .This spa hotel is 15.2 mi (24.4 km) from Longleat Safari and Adventure Park and 16.3 mi (26.3 km) from Center Parcs Longleat Forest.

What's nearby

  • Kilver Court - 15 min walk - 1.3 km
  • Royal Bath and West Showground - 7 min drive - 7.1 km
  • Wells Cathedral - 18 min drive - 21.2 km
  • Cheddar Gorge - 28 min drive - 33.4 km
  • Longleat Safari and Adventure Park - 29 min drive - 31.8 km

Getting around

  • Castle Cary Station - 10 min drive
  • Bristol International Airport (BRS) - 41 min drive

Restaurants

  • ‪The Cheeky Bean - ‬3 min drive
  • ‪The Thatched Cottage Inn - ‬4 min walk
  • ‪Costa Coffee - ‬3 min drive
  • ‪Whitstone's - ‬10 min walk
  • ‪Meal Machine - ‬8 min walk

About this property

Montigo Resorts, Somerset

Montigo Resorts, Somerset offers 28 accommodations with DVD players and safes. These individually decorated and furnished accommodations include desks. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Smart televisions are featured in guestrooms. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a health club, a hot tub, and a sauna.

Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Charlton House Spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 28 individually decorated guestrooms, featuring refrigerators and DVD players. Complimentary wireless internet access keeps you connected, and Smart televisions are provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, wedding services, and a reception hall.
Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Continental breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Continental breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 8:00 AM and 10:30 AM.
Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) during limited hours on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 16 per person
  • A bar/lounge
  • A restaurant
  • Private picnics

Things to do

  • Bicycle storage
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Contactless check-in available

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Food and water bowls and pet grooming services are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for GBP 30.0 per day

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 16 per person
  • Pet fee: GBP 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day
  • Spa fee: GBP 20
  • Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; hot tub; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Charlton House Hotel

Charlton House Spa Hotel

Charlton House Spa Hotel Shepton Mallet

Charlton House Spa Shepton Mallet

Charlton Spa Hotel

Bannatyne`s Charlton House Hotel Shepton Mallet

Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset

Charlton Hotel Shepton Mallet

Charlton House Spa

Montigo Resorts Somerset

Charlton House Spa Hotel

Montigo Resorts, Somerset Hotel

Montigo Resorts, Somerset Shepton Mallet

Montigo Resorts, Somerset Hotel Shepton Mallet

Montigo Resorts, Somerset Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 180 out of 352 reviews
Rating 8 - Good. 91 out of 352 reviews
Rating 6 - Okay. 40 out of 352 reviews
Rating 4 - Poor. 26 out of 352 reviews
Rating 2 - Terrible. 15 out of 352 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Adam

Disliked: Staff & service, amenities
Disappointing stay and poor management response Unfortunately, this visit was a real let-down. Key spa facilities were not available, including the outdoor pool and jets, and there was visible refurbishment taking place during the weekend, which significantly affected the atmosphere - this wasn’t communicated in advance. The car park was poorly maintained with potholes and damage as well as an outside wall. Most disappointing was the response from staff and management. We raised these issues multiple times during our stay, including with the front desk manager, but nothing was done to resolve them.
Stayed 1 night in Jan 2026

2/10 Terrible

Rich

Disliked: Staff & service, property conditions & facilities, room comfort
A real review of this 4 star hotel. How this is classed as a 4 star hotel i do not know. From the moment we checked in we had issues, water coming through the ceiling in the main dining room. We got to our room and the positives were, the bed was comfy. Now the negatives, Holes in the wall, cracking plaster, stains on the floors, window handle broken resulting us not being able to shut the window and leaving a 5mm gap, which when its -5c outside certainly did affect the comfort of the room, dead flys in the window sill, not just one or two but hundreds. Water leaking through the roof in the bathroom, only 1 towel provided in a twin room. Shower takes about 15 minutes to get luke warm (no joke) black mould all in the corners of the windows. Dirty laundry dumped outside our door. The list goes on and on and i have stayed in 2 star hotels better than this. I questioned all this with reception and the manager tried to fob me off by saying well it wasnt there yesterday. An absolute discrace of a hotel
Stayed 1 night in Jan 2026

6/10 Okay

Joanna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Spa facilities are very small but the treatments are excellent. Food is abysmal, disappointing and overpriced. Bar is limited with few non alcoholic options and appalling non alcoholic cocktails. All the staff are friendly and helpful but have their work cut out for them in a tired hotel past its best. There are signs of half-completed basic renovations and worn, tired carpets. Lovely gardens.
Stayed 1 night in Dec 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful
Stayed 3 nights in Dec 2025

6/10 Okay

Aimee

Liked: Cleanliness
Disliked: Amenities
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Stayed 1 night in Sep 2025

10/10 Excellent

Adam

Stayed 1 night in Nov 2025

2/10 Terrible

Jason

Disliked: Cleanliness, amenities
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
Stayed 1 night in Dec 2025

4/10 Poor

Ian

Alarm went off at 5:30 in the morning outside our
Stayed 1 night in Nov 2025

10/10 Excellent

Oluwatosin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa facilities and staff were excellent. Comfortable accommodation
Stayed 2 nights in Nov 2025

4/10 Poor

Kylie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally faulty towers.
Stayed 1 night in Nov 2025

8/10 Good

Christopher

Stayed 1 night in Nov 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, room comfort
All facilities so accessable. Clean and warm.
Stayed 2 nights in Nov 2025

6/10 Okay

Jade

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The services was inconsistent and worst of all intermittent hot water or none at all, which is pretty basic!
Stayed 2 nights in Oct 2025

6/10 Okay

Neil

Stayed 1 night in Oct 2025

6/10 Okay

Samantha

Liked: Cleanliness
Couldn’t believe charged us £30 each to use hydrotherapy pool when staying in a suite in a SPA hotel ?! wouldn’t go back !!!
Stayed 1 night in Oct 2025

6/10 Okay

Jonathan

Stayed 2 nights in Sep 2025

2/10 Terrible

Rachel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense.
Ceiling mould
A wipe in corners of the bath
Toilet windows. Toilet area was so cold. Tiles but no heating at all
Could have been a simple maintenance job but they didn’t bother.
Stayed 2 nights in Sep 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic.
Stayed 1 night in Aug 2025

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Lee

Stayed 1 night in Aug 2025

8/10 Good

Laura

Stayed 2 nights in Aug 2025

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice short break

1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again
Stayed 1 night in Jul 2025

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Montego was Magnificent

I loved our night here and so wish we had booked a night after Glastonbury to recover.
Stayed 1 night in Jun 2025

10/10 Excellent

Oluwatosin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025