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Excellent staff!

Appreciated Mayo Clinic having the ability to accommodate me for three days out of my spouse’s recovery period. The traumatic experience of reserving four nights at Quality Inn has left a disturbing impression on me that will never forget, unfortunately had to return once discharged. Location is within JAX industrial zone, upon arrival it seems as if power bill has gone unpaid, NOTHING close to pictures posted. Room 311 should be condemned, three steps out of elevator and it feels as if everyone (in-out) are heading towards your dated room. Bed bugs are prevalent, the bath tub had two small-unnoticed pet turds between the shower curtain and tub (main reason why I didn’t stayed the first 3 nights), shower faucet is off grid because curtain rod was forced onto wall, out of curiosity pull out sink stopper and it’s full of grime and clogged with hair (ITS NEVER BEEN CLEAN), door to bedroom is missing ALL bottom hinges and screws, the one window in room has NEVER been cleaned either, dismal view to -CLOSED- pool is one full of algae’s. Add to insult upon checking out the one (shared by staff & guests) elevator was out of order. Imagine going down three flights of stairs with a disabled person, medical equipment and luggage? I AM TRAUMATIZED!!! Staff is oblivious of deficiencies. Quality Inn do better. Never been to a QI and will never recommend such low quality brand.

everything was great

Room rug smell so bad . I have to keep the window open all night . Never saw something like this all this time I booked hotel room . Need so bad to wash it to remove the bad odor .

Hotel rooms could really use an upgrade. No microwave, no fridge. Bathrooms are outdated. Rooms are outdated.

Well, if you don't mind waking up everyday, and seeing your bank drafted daily for 100+ dollars. This is the place for you! It started before our trip. I had an option to pay online or at the hotel. I selected pay on arrival to hotel. Well that didn't happen. The next day they took 238.00 out of my checking. I had to use a card to reserve it. So, I called up and the man at the desk couldnt confirm what the 238.00 was for. The total was 538.00 for 2 nights. I told him that I just used that card to hold the room that I selected pay at hotel. He said not a problem, when I arrive on Saturday he will fix it. Well Friday they took another 100. Once there on Saturday, same guy was there. I get to the desk and he prints a receipt. I said I told you I was gonna pay with a different card when we spoke on the phone and you said it was fine. He looks at me and says it's fully paid. I was so mad. Wake up Sunday another 100.00 gone. Said it was on hold and it will be refunded at check out Monday. Well. Its Tuesday and I got back a whopping 53.00. I will never stay here again.