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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property

Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Lobby
Premium bedding, down duvets, pillow-top beds, in-room safe
Hallway
Premium bedding, down duvets, pillow-top beds, in-room safe
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Room service
  • Pool
  • Parking available

Explore the area

View map
1515 Prudential Dr, Jacksonville, FL, 32207
  • Place, VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Place, Daily's Place
    ‪4 min drive‬
  • Place, EverBank Stadium
    ‪5 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Pool View

8.6 out of 10
Excellent
(10 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

8.6 out of 10
Excellent
(111 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Partial Water View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 Bedroom (Partial Water View)

7.0 out of 10
Good
(11 reviews)
  • 74 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Pool View

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View (Partial River View)

9.2 out of 10
Wonderful
(16 reviews)
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

8.8 out of 10
Excellent
(71 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, River View (Partial River View)

7.4 out of 10
Good
(11 reviews)
  • 37 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, River View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 Queen Bed, River View

8.4 out of 10
Very good
(10 reviews)
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

7.6 out of 10
Good
(4 reviews)
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

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About the area

Jacksonville

A stay at Southbank Hotel by Marriott Jacksonville Riverwalk places you in the heart of Jacksonville, within a 5-minute drive of Baptist Medical Center Jacksonville and VyStar Veterans Memorial Arena. .This hotel is 2.2 mi (3.5 km) from EverBank Stadium and 2.5 mi (4 km) from Daily's Place.

What's nearby

  • Baptist Medical Center Jacksonville - 10 min walk - 0.9 km
  • Florida Theatre - 15 min walk - 1.3 km
  • VyStar Veterans Memorial Arena - 3 min drive - 2.3 km
  • Daily's Place - 4 min drive - 3.0 km
  • EverBank Stadium - 5 min drive - 3.3 km

Getting around

  • Riverplace Station - 5 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 23 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬8 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Kava & Company - ‬5 min walk
  • ‪The Southern Grill - ‬5 min walk
  • ‪V Pizza - ‬6 min walk

About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

Riverwalk hotel with a fitness center and a 24-hour business center
Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Stay in one of 322 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 39425 square feet (3663 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Southbank Hotel by Marriott Jacksonville Riverwalk has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Conference centre (39,425 square foot of space)

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 1 2025 to October 31 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 10 for children
  • Uncovered self parking fee: USD 16.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 852 out of 1596 reviews
Rating 8 - Good. 341 out of 1596 reviews
Rating 6 - Okay. 185 out of 1596 reviews
Rating 4 - Poor. 116 out of 1596 reviews
Rating 2 - Terrible. 102 out of 1596 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa

Stayed 2 nights in Aug 2025

8/10 Good

don

Travelled with group
Liked: Staff & service, room comfort

My room was older than my friends dead insect in s

Came for the NFL game very accommodating.
Stayed 2 nights in Aug 2025

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Roxanne

Stayed 1 night in Aug 2025

8/10 Good

Josh

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad place to stay although breakfast was overpriced for what it is
Stayed 2 nights in Jun 2025

10/10 Excellent

Brian

Stayed 3 nights in Aug 2025

4/10 Poor

Kylee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty, loud, and rude staff.

When we arrived at the hotel there was more than 50 people waiting in the lobby to check in. The staff at the front desk refused to check anyone in a minute before 4pm and they said they were booked at 102% capacity. At 4pm the line was every bit of an hour and a half long. Once we got into our room it was dirty (see photos attached). I attempted to call the front desk but did not receive an answer. I received a text message at 10:51 pm that my room was now ready. The noise from the lobby was so loud that I had trouble sleeping. The overall experience/stay was awful.
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We love this hotel

This hotel is amazing!! Staff were highly professional, trained and manerly! Breakfast was wonderful!!!
Stayed 1 night in Aug 2025

4/10 Poor

Dawn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was horrible. Apparently they weren’t ready for the big crowd coming in for the football game. Then when we got in the room. Bathroom had leftover trash from the people before. There was a water that was opened and left on the desk. Stuff on the floor, was not vacuumed.
Stayed 1 night in Aug 2025

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

We had a great time, the only thing I would’ve changed if I could would be the food service stay open until a little later. Did a concert and no food places open in that area after10pm.
Stayed 1 night in Aug 2025

4/10 Poor

Alison

Liked: Staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Leon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Tatum

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Steveland

Stayed 1 night in Aug 2025

6/10 Okay

Christian

Liked: Staff & service
This didn't feel like a Marriott property to me. If you're planning on staying here and conducting any business online, plan on connecting to the hotspot on your phone. The property's wifi is HORRIBLE. For those of you who remember dial-up in the 90s, plan on that type of speed and reliability. Needless to say, working on my laptop in the room was extremely frustrating. Sometimes web pages would take five minutes to load...that's not an exaggeration. And this wasn't just a hiccup in service - I was here for three days and all three days were the same. The other thing I didn't love is that the property feels old, the carpets are dingy, etc. When I arrived, it looked much different than what I imagined based on the pictures online. The pictures online were much more flattering than the reality. On a positive note, the property is a ten second walk from the Riverwalk. The staff were also very friendly. Overall, it wasn't terrible. But it definitely didn't feel like a Marriott to me.
Stayed 2 nights in Aug 2025

10/10 Excellent

melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Jun 2025

10/10 Excellent

Joffie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and great staff.
Stayed 2 nights in Aug 2025

8/10 Good

Michael or Nilka

Liked: Staff & service, property conditions & facilities, room comfort
Shower drain was bad!
Stayed 3 nights in May 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were amazing! Very nice hotel. The area around it Jacksonville just isn't the best.
Stayed 1 night in Jun 2025

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities
I had a good experience. The staff was friendly, the hotel was clean and comfortable, and overall, the stay was pleasant. However, the only issue I encountered was the $16 parking fee, which I think is excessive and needless. Including this cost in the room rate would enhance transparency for guests.
Stayed 1 night in Jul 2025

4/10 Poor

Richard

Stayed 1 night in Jul 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property for a concert.
Stayed 1 night in Jul 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice bed

They are obviously still in renovations, but the bed was super comfortable and the staff was fantastic! My room had a nice view. I can't complain
Stayed 1 night in Jul 2025

4/10 Poor

Henry

Stayed 1 night in Jul 2025