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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property

Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Lobby lounge
Premium bedding, down duvets, pillow-top beds, in-room safe
Hallway
Premium bedding, down duvets, pillow-top beds, in-room safe
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Room service
  • Pool
  • Parking available

Explore the area

View map
1515 Prudential Dr, Jacksonville, FL, 32207
  • Place, VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Place, Daily's Place
    ‪4 min drive‬
  • Place, EverBank Stadium
    ‪5 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 2 Queen Beds, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, River View (Partial River View)

7.4 out of 10
Good
(11 reviews)
  • 37 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

8.8 out of 10
Excellent
(71 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom (Partial Water View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 Bedroom (Partial Water View)

7.0 out of 10
Good
(11 reviews)
  • 74 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

8.6 out of 10
Excellent
(111 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View (Partial River View)

9.2 out of 10
Wonderful
(16 reviews)
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Pool View

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Pool View

8.6 out of 10
Excellent
(10 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, River View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 Queen Bed, River View

8.4 out of 10
Very good
(10 reviews)
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

7.6 out of 10
Good
(4 reviews)
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

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About the area

Jacksonville

A stay at Southbank Hotel by Marriott Jacksonville Riverwalk places you in the heart of Jacksonville, within a 5-minute drive of Baptist Medical Center Jacksonville and VyStar Veterans Memorial Arena. .This hotel is 2.2 mi (3.5 km) from EverBank Stadium and 2.5 mi (4 km) from Daily's Place.

What's nearby

  • Baptist Medical Center Jacksonville - 10 min walk - 0.9 km
  • Florida Theatre - 15 min walk - 1.3 km
  • VyStar Veterans Memorial Arena - 3 min drive - 2.3 km
  • Daily's Place - 4 min drive - 3.0 km
  • EverBank Stadium - 5 min drive - 3.3 km

Getting around

  • Riverplace Station - 5 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 23 min drive

Restaurants

  • ‪Panera Bread - ‬8 min walk
  • ‪Ruth's Chris Steak House - ‬8 min walk
  • ‪Kava & Company - ‬5 min walk
  • ‪The Southern Grill - ‬5 min walk
  • ‪V Pizza - ‬6 min walk

About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

Riverwalk hotel with a fitness center and a 24-hour business center
Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Stay in one of 322 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 39425 square feet (3663 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Southbank Hotel by Marriott Jacksonville Riverwalk has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Conference centre (39,425 square foot of space)

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 1 2025 to October 31 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 10 for children
  • Uncovered self parking fee: USD 16.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Reviews

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 836 out of 1571 reviews
Rating 8 - Good. 342 out of 1571 reviews
Rating 6 - Okay. 179 out of 1571 reviews
Rating 4 - Poor. 118 out of 1571 reviews
Rating 2 - Terrible. 96 out of 1571 reviews

Reviews

10/10 Excellent

Joe

Travelled with partner
Liked: Amenities, property conditions & facilities
Room was clean bed very comfortable. Counter staff at check in was more interested in eating her food than helping us. Staff never came to clean room we only really needed towels. Never saw anyone.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Pleased with my room and stay overall.
Stayed 1 night in Jun 2025

4/10 Poor

Candy

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
You pay to stay there, then pay $33.60 to park?! They say they accommodate pets but no bags in the clean up station so you have to bring your own. The walls are thin can hear the person next to you playing music all night. Staff was not friendly
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arriving at the hotel we were informed that we had been double booked and our riverfront room was not available. We were upgraded to a room that had a partial view of the river which was disappointing as we specifically booked this hotel for the river view so we could sit on the balcony and watch the dolphins in the morning. However we ended up having a partial view of the river and could see the dolphins for a short period of time swimming by. Hotel was very clean. Bed and pillows were comfortable. Would book here again however I’d check into details on how to avoid being double booked in a room with this specific hotel.
Stayed 1 night in Apr 2025

8/10 Good

Satyakumari, Raleigh

Business traveller
Liked: Cleanliness, staff & service, amenities
River walk was good.
Stayed 3 nights in Jun 2025

8/10 Good

Foye

Stayed 1 night in May 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! In close proximity to the river, downtown, Jags stadium. Would recommend to anybody.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Jun 2025

6/10 Okay

Maggie

Travelled with family
Disliked: Property conditions & facilities
It definitely looked different from the pictures, needs some updates. Room service hours were to short.
Stayed 3 nights in Jun 2025

10/10 Excellent

Brian

Stayed 1 night in Jun 2025

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay due to staff.
Stayed 1 night in Jun 2025

4/10 Poor

Watson

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Area surrounding hotel doesn’t feel safe, parking isn’t clear and the city will tow your car if not in the right place. Building was old and felt off. Beds were very uncomfortable and communication with some staff was hard because of language barriers. Walls were very thin and you could hear in next room without trying to do so. It’s not worth the price of the stay not good. The Hampton is nicer.
Stayed 2 nights in Jun 2025

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Very clean and a friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Checked in at 1230AM, took 30 minutes for the desk clerk to et us in a room. The upgraded room with a view (of the downtown river) we had booked was unavailable!
Stayed 1 night in Jun 2025

6/10 Okay

Jehrome

Stayed 1 night in Jun 2025

10/10 Excellent

Kamura

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always a pleasure staying with you all. The service is always amazing and my room was perfect and any most important comfortable ❤️
Stayed 2 nights in Jun 2025

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location by riverwalk
Stayed 1 night in Jun 2025

10/10 Excellent

Frankie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Lizette

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
The rooms definitely need an overhaul!! Tiny closets with doors you can barely open. The bathroom needs renovation: we found rust , peeling on walls, cracked tiles and insufficient water pressure. Hotel appearance needs help. The best part of staying is the staff in all departments! And the hotels location to / on Riverwalk.
Stayed 1 night in Feb 2025

10/10 Excellent

Lowell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every staff member we had contact with was friendly, helpful, and professional. This will be our ‘go to’ hotel in Jacksonville on future visits.
Stayed 2 nights in Jun 2025

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Tarsha

Travelled with family
The problem was good, but they charge you too much money to park your car the room say queen bed, but it was full size bed very uncomfortable. There’s no microwave in the room no continental breakfast. Everything was overrated and overpriced.
Stayed 4 nights in Jun 2025

8/10 Good

Daniall

Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet stay
Stayed 3 nights in Jun 2025