Ba Dinh accommodation with spa

Hotel was lovely and the facilities were great, the staff were extremely helpful sorting Sims and taxis etc. within easy walking distance of the train street and old quarter and equally as easy to access the museums and other attractions. The restaurant is good but more expensive than you would generally pay in Hanoi and the sky bar make nice cocktails and have nice beer on tap. All around great experience.

Chị Hoa lễ tân rất nhiệt tình, vì có bé nhỏ nên c giúp gia đình mình có phòng luôn dù mình check in sớm. C cũng tư vấn đặt chỗ trên bar xem máy bay tổng duyệt. Các bạn nhân viên trên bar rất tuyệt vời và nhiệt tình. Khung cảnh thì đẹp khỏi bàn rồi. Bathtub có chút vấn đề vì nước chỉ chảy qua vòi hoa sen chứ không từ vòi của bathtub.

The hotel was beautifully furnished especially the grandeur looking gold toilet fittings. The lake view from the bed was great and relaxing. Service from counter staff and concierge was excellent and staff extremely friendly and helpful. Breakfast was a vast and delightful spread

The hotel and our room were clean, and the free breakfast buffet was definitely a plus. The location was convenient; most places were walkable. For me, the bed was not the most comfortable to sleep in—I put pillows underneath me because it was so uncomfortable—but my fiance didn’t find anything wrong with it. Also, water from the shower kept leaking out of the tub (although it may be because we didn’t know how to use the shower properly). The only reason why I gave this hotel 5 stars, and would give 6 stars if I could, was the friendly, extremely helpful staff. One of the receptionists, Eri was AMAZING. She gave us local recommendations of restaurants where the food was more authentic and not touristy. She was so, so kind to us. She even sent me a message after we checked out saying she hoped we had a blast in Hanoi. We did have a blast in Hanoi because of Eri :)

Only negative is that hotel lobby is on an upper floor.

Thank you for the wonderful overall stay experience. I was especially impressed with the thoughtfulness you provided for my birthday during our stay.