Ba Dinh accommodation with spa

Great hotel with very helpful staff. Clean, modern rooms with great comfort. A true gem in the city, a little north of the Old Quarter. Hanoi is a noisy city, so please keep this in mind, but This does not affect thus great hotel.

We booked a 3-bedroom executive suite for our stay. Hotel is new and beautifully furnished in modern designs. Suite is palatial and very clean and tidy. Staff is extremely friendly and helpful. We highly recommend this hotel!

I took the standard room and it was very clean and modern. It is very small and compact, you litterally open the door into the bedroom and there is another door for bathroom. It was very hot when I was there, the A/C wasn't very strong but with the fan on, I could sleep well. The door key is also used to power the room and this is common in many places. So during the day, the room got hot and the fridge, warm. It takes about 20 min for the room to cool down once you put the power back on since it is a small room. There was a power outage in the middle of the night so it got real hot, for about an hour while power was restored. I heard power outages are comon in Hanoi so not the hotel's fault. For the price and location, you can't go wrong. If you want your fridge and room to stay cool during the day, I was told (unfortunately only during checkout) that I could have asked for a second key.

Good location. Fresh, clean rooms

Staff were above and beyond anything or anyone's expectations !! Food was ok, but overly expensive . Breakfast buffet is same each day.

Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction.