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Excelente hotel , habitaciones amplias buenos colchones y almohadas

This was a short overnight between planes so did not stay for breakfast. Extremely convenient to Cairo airport e.g. 5 minutes and shuttle is every half hour and they provide a system to meet outside the terminal. the staff was very responsive to emails and questions. Would recommend without concern if an airport location is needed.

Room had bad annoying cigarette smell , only one towel in toilet, carpet smells , very narrow corridors, small windows ( very dirty windows).

An excellent hotel, with many facilities. Extremely clean and pleasant appearance, and excellent, welcoming staff. Reception very welcoming and efficient on arrival, and checkin very quick.We were given a room change at our request, and with availability of rooms with our preferred view, we were very quickly accommodated and assisted to move rooms to our preferred side of the hotel, giving ourselves and son rooms on the same floor and vicinity. Nothing otherwise wrong with the room. Buffet breakfast had plentiful choice, food was fresh and well presented. Sports bar good but air conditioning too harsh for us and others. Staff pleasant and helpful, and thank you to Asmaa our room attendant who kept our room immaculately clean and tidy throughout our stay. Always pleasant smiling and welcoming. Also a big thank you to Gloria, Guest Relations Manager who helped to make our stay such a good experience, and ensured that our stay was as good as it possibly could be, ensuring that any issues were dealt with quickly and effectively. This was our second stay at this hotel snd I would highly recommend this hotel to anyone, especially those like ourselves who were only staying for a short visit. It was a haven for relief from the noise, hustle and bustle of the busy city, and it is very easy and inexpensive to take taxis to anywhere within the city. We stayed on the fourth floor overlooking the pool, and couldn’t hear the planes at all, and would definitely stay there again.

Elevator broken. Hotel on fifth floor. No one spoke English. Called for someone to check us in didn’t show. After 45 minutes of waiting we left to find another hotel. We were tired. I have requested a refund

What a first class hotel this is! The staff are impeccable and delivered a world class service from every single member. We were greeted by the door staff every time we returned from a trip with "Welcome home " The piano player in the bar was fantastic. Sky bar had spectacular view. The bar staff were exceptional , and attentive in particular Hadder and Ahmed they really are outstanding. The hotel is central and views are amazing of the city and the Nile. Amenities were 5 star from the variety of restaurants, gardens, pool and grandeur of the hotel generally. I can't recommend this hotel highly enough. Thank you to all of you for making our stay so special.