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Food was excellent with a good variety over the 7 days we were here. The spa is incredible after a day skiing. The service was hit and miss. Our waiter was great but the night he was off the substitute waitress was terrible. We experienced two eye rolling moments, from the staff!! Once when they brought an incorrect water bottle. The second time on checkout at reception. We had paid €70 to use the spa after checkout (11am) and our airport transfer 2:45pm. They said they had run out for bathrobes for the Spa and asked us to go back to our apartment to get ours however we informed them that our robes in the apartment were on the floor of the bathroom so they were wet. (As reception asked us to do 2 days earlier when I booked the Spa) eyes rolled again. The lady in the lounge bar was excellent and made great cocktails with very friendly service. Despite the occasional service hiccups we’d defiantly come back.

Great staff

We loved our stay at the hotel staff were very friendly. Dennis the manager was very attentive, friendly and helpful. The position is great so close to everything. 10 min walk from the station close to the supermarket and the Main Street of Innsbruck.

Clean room, friendly and helpful staff good food and drinks

Room was clean

Beautiful rooms, very period-esque and the staff was very xceediny friendly and breakfast was wonderful, lots of variation