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Comfort Suites Austin NW Lakeline

2.5 star property

Photo gallery for Comfort Suites Austin NW Lakeline

Premium bedding, in-room safe, desk, soundproofing
Lobby sitting area
Lobby
Premium bedding, in-room safe, desk, soundproofing
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
13681 N. US Hwy 183, Austin, TX, 78750
  • Place, Austin Aquarium
    ‪10 min walk‬
  • Place, Main Event Entertainment
    ‪17 min walk‬
  • Place, Lakeline Mall
    ‪2 min drive‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, Multiple Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds

7.8 out of 10
Good
(28 reviews)
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(38 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Austin

With a stay at Comfort Suites Austin NW Lakeline in Austin (Pond Springs), you'll be within a 15-minute drive of Lake Travis and Lake Austin. .This hotel is 15.5 mi (25 km) from University of Texas at Austin and 13.6 mi (21.9 km) from Kalahari Indoor Water Park.

What's nearby

  • Austin Aquarium - 10 min walk - 0.9 km
  • Main Event Entertainment - 17 min walk - 1.5 km
  • Lakeline Mall - 2 min drive - 2.7 km
  • JumpStreet - 3 min drive - 3.0 km
  • University of Texas at Austin - 15 min drive - 25.8 km

Getting around

  • Lakeline Station - 5 min drive
  • Austin Station - 19 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 27 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪P. Terry's Burger Stand - ‬12 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪The Special Noodle House - ‬4 min walk
  • ‪Jimmy John's - ‬16 min walk

About this property

Comfort Suites Austin NW Lakeline

Suburban hotel with a 24-hour fitness center and an outdoor pool
Comfort Suites Austin NW Lakeline offers 65 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 65 guestrooms featuring refrigerators and microwaves. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access and a banquet hall.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary continental breakfast is served daily from 6:00 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Austin? This hotel has 441 square feet (41 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free children's club
  • Hot tub
  • Outdoor pool

Family friendly

  • Free children's club
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 441 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property

Property is also known as

Comfort Suites Lakeline
Comfort Suites Lakeline Hotel
Comfort Suites Lakeline Hotel Northwest
Comfort Suites Northwest Lakeline
Comfort Suites Nw Lakeline Hotel Austin
Comfort Suites NW Lakeline Hotel
Comfort Suites NW Lakeline Austin
Comfort Suites NW Lakeline
Comfort Suites Austin NW Lakeline Hotel
Comfort Suites Austin NW Lakeline Austin
Comfort Suites Austin NW Lakeline Hotel Austin

Comfort Suites Austin NW Lakeline Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 428 out of 1000 reviews
Rating 8 - Good. 267 out of 1000 reviews
Rating 6 - Okay. 122 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 102 out of 1000 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

William

.
Stayed 1 night in Oct 2025

10/10 Excellent

Jesus Eduardo

Stayed 1 night in Oct 2025

2/10 Terrible

Trevion

Travelled with family
Disliked: Cleanliness, staff & service, amenities
There were bedbugs and cigarette burns in my room, then it was a non-smoking room and still had cigarette buds in the room.
Stayed 1 night in Oct 2025

6/10 Okay

Joe

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Parking was easy as well as check-in. However, the hotel looks run-down and needs upkeep. The furniture in the room was chipped and the carpeting was stained. The bathtub looked dirty. I guess you get what you pay for. Front desk was nice though.
Stayed 1 night in Oct 2025

4/10 Poor

Danette

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We chose the Comfort Suite because of good experiences in the past. This time, we were very disappointed with our stay. When we arrived, we had 2 rooms - one was acceptable but the other had a very strong mold/mildew smell and was completely unacceptable. The replacement was fine. On the 2nd night, we went to use the pool - it was dirty and had not been cleaned in some time, the hot tub was not working, and there were stickers in the grass. The carpets in the hallway were stained and dirty looking, and there was mold on the ceiling panels. There was mold in the showers. We had an issue with the key card for one of the rooms and had to have it rekeyed almost every day (for an 11 night stay). We were finally told that the card could reset after being farther than a 3 mile distance - but we did not have any issue with the card for the other room. There were empty soda and beer cans by the pool, cigarette butts strewn about, and someone living in their car in the parking lot. We observed him coming in for free breakfast mornings and then sitting by the pool afternoons. The 1st floor ice machine never worked, the laundry was out of service - with notes months old about a tech being contacted. The pool handicap lifts were completely deteriorated and some of the pool chairs were broken and shoddy. The last night we stayed, we came back to the hotel in the afternoon, intending to swim, but at 4:30 pm on a Friday, the pool was closed until after 7:30 pm due to maintenance.
Stayed 11 nights in Oct 2025

6/10 Okay

Natalia

Stayed 1 night in Oct 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, amenities, property conditions & facilities
Cockroach in bed.
Stayed 4 nights in Oct 2025

4/10 Poor

Mario

Disliked: Cleanliness, property conditions & facilities
We chose to stay at this property because of the price and the pictures shown on the listing. Our stay since the first night was not pleasant. The tub and wall on the shower have dark stains, we were not comfortable putting our feet in the tub. The toilet doesn’t flush well. The doors do not shut well, they are hard to open or hard to close. The smell of the place we horrible, the smell in the room was like musty and dirty. The bed covers had a certain smell that we had to sleep in our own blankets. The keys would stop working and made us go down stairs after a long day out just to have them reprogrammed. We should have known better to stay here because of the price but this is just unacceptable to have a “comfort suite” in those conditions.
Stayed 4 nights in Oct 2025

2/10 Terrible

Jaslyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not let us check in, then put as a no show
Stayed 3 nights in Oct 2025

10/10 Excellent

david

Stayed 1 night in Oct 2025

8/10 Good

Davina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, the bed and pillows were very comfortable. The only issue I had was the water in the shower didnt get very hot but overall it was a great stay for the price.
Stayed 1 night in Oct 2025

4/10 Poor

Sunshine

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Arianna

Liked: Cleanliness
Disliked: Staff & service
It wasnt as it was described
Stayed 2 nights in Oct 2025

10/10 Excellent

Sydney

Stayed 2 nights in Oct 2025

10/10 Excellent

Rolando Jair

Stayed 1 night in Sep 2025

10/10 Excellent

Soheb

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Sep 2025

10/10 Excellent

Nicholas

Stayed 2 nights in Sep 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasent but cleaning staff was rude

Overall my stay was pleaent front desk was helpful & friendly. The area isn't great several homeless ppl walk the area but it I felt safe. Room was clean & comfy. Before my check out time around 9am. I was abt to shower & the housekeeper just opened the door. Luckly I had the security lock in place, she closed the door. When I left she was still cleaning another rm. I gave the awkward smile & nod, rolled her eyes & started towards my room. When the elevator door opened another housekeeper exited onto the floor. Before the doors closed I overheard the housekeepers speaking in Spanish about me being the reason why she was still on the floor waiting to clean my room bc I didnt check out early enough & how she almost walked in on the fat girl. I dont look like I speak Spanish or cld even underatand it but I do. I get it you want to finish ur job as fast as possible, I work in the service & hospitality industry & even I know to never talk bad abt guest in front of them. I've talked bad abt guest bc of the rude and entitled attitude but never around other guest or in ear shot of the guest. If I wld have yelled talk ugly to her or been rude I wld understand the comments but I didnt say anything gave the awkward nod & smile. I didnt complain to the frnt desk about her almost walking in, bc it was an accident but her comments were unnecessary rude & uncalled for.
Stayed 1 night in Sep 2025

8/10 Good

Scarlet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Allan, Austin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Lili

Stayed 1 night in Sep 2025

8/10 Good

Ramiro

Travelled with partner
Disliked: Amenities
Property was exactly what we needed. Clean and safe, plenty of restaurants and grocery near by. The elevator made some loud creaky, struggle noises. Did not feel safe. Its an older location so not surprised plus it was very affordable.
Stayed 2 nights in Sep 2025

6/10 Okay

Keiana

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s ok for an overnight stay.
Stayed 1 night in Sep 2025

6/10 Okay

Victor

Travelled with family
Stayed 1 night in Aug 2025

8/10 Good

Rosa

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025