Inaccessibility on website, wouldnt answer my questions. Booked me for 3pm when i wanted to book for 3am. I got to reception early morning, non-negotiable no refund policy, which i felt showed a lack of remorse. Gagan said the best they could was allow me to put back check in time from 3pm to 12pm, but it would cost $20 for every hour = 60. And while gagan was explaining this to me he was smirking, which i felt was extremely unprofessional, immature and cruel. I will not come to this hotel ever again.