4/10 Poor
Samantha
1 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff at check in was very rude and condescending. They tried to charge me an extra $1200 saying I didn’t pay for my stay and tried to argue that it wasn’t paid for. It wasn’t until I showed the Expedia confirmation that they believed me. There was no information as to where anything was or where to find the included breakfast. Prior to finding the Expedia reservation, the man also offered my choice of a room with a king bed and roll away bed for my older child (extra fee for the rollaway bed) or a room with 2 double beds for the same price. I asked for the king with the extra charge for the rollaway bed; upon finding out I booked through Expedia and would not be paying extra fees that they charge, he said I wasn’t eligible for the king bed room as I wasn’t paying hotel prices. I also called ahead of time to ask that a crib be in the room for my baby as we would be arriving late and she needed to go to bed. Not only was the crib not there, but then I had to call and wait 2 hours for the crib to be brought up. Lastly, the key card was not working in the elevator to get to our floor so for 10 minutes we were trapped in the elevators as the only way to use the elevator was to scan your key card. It wasn’t until we pushed the button for help that someone helped us.
Samantha
Stayed 3 nights in Apr 2025