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The resort was clean, comfortable, has potential, with spacious rooms and friendly staff, but improvements in communication, maintenance, and guest management are needed. Significant issues with reservation accuracy at check-in(reserved two king rooms but was given one king and one room with two queen beds because my original reservation had been given to another party. I had been in contact with the hotel before arrival and received confirmation the day before that both king rooms were reserved), limited communication about compensation, and inconsistent dining experiences (Ember and Vine was not recommended based on our experience, with a $12 plate of just lettuce and a very long wait time. The café had very limited options and was the only place open early morning, and Trova was decent but made errors in our order twice. The pizza was good and fresh. We also encountered maintenance concerns (appeared to be small insect-like debris (possibly silverfish or similar) coming from the faucet in one room, and the second room had a ceiling leak above the full-length mirror, both of which were concerning, including a faucet issue and a ceiling leak, as well as overcrowded pool areas with limited seating(a family-friendly resort, but supervision in shared areas could be improved, as children were often running and splashing even in the hot tub, making it difficult to relax). On a positive note, the fireplace was a nice touch. Xavier, go-kart team and security were very kind/helpful.

The place was fantastic Loved the area

Good

It was the most wonderful experience in my life. The staff, meals, were top notch - better than any other occasion in my entire time on this earth!

PROS clean new beautiful great staff CONS street parking

La propiedad requiere mantenimiento ya que la cerradura de la puerta no servia en una de las habitaciones y en la otra era muy dificil manejarla. No tiene ascensores y hay que subir 3 pisos por escaleras (fatal). Deberian indicar que no tiene ascensor, ya que no se advierte en la plataforma. No habia agua caliente.