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Bahia Principe Explore Akumal - All Inclusive

4.5 star property

Photo gallery for Bahia Principe Explore Akumal - All Inclusive

8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar
Property video
7 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included

Explore the area

View map
Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760
  • Place, Dolphinaris Tulum
    ‪6 min walk‬
  • Place, Riviera Maya Golf Club
    ‪18 min walk‬
  • Place, Aktun Chen
    ‪18 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪64 min drive‬

Room options

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

8.0 out of 10
Very good
(85 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

8.0 out of 10
Very good
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe-Adults Only)

7.8 out of 10
Good
(22 reviews)
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • Partial ocean view
  • 46 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe)

  • Partial ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe)

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe)

  • Partial ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

7.4 out of 10
Good
(14 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe-Adults Only)

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe-Adults Only)

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe-Adults Only)

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe Swim Up)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe Swim Up)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe Swim Up)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe Swim Up)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe Swim Up)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Premium)

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Premium)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Premium)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Premium)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Premium)

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Premium)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

8.0 out of 10
Very good
(10 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Akumal

When you stay at Bahia Principe Luxury Akumal - All Inclusive in Akumal, you'll be on the waterfront, within a 10-minute drive of Xel-Há Park and Akumal Beach. .This all-inclusive property is 13.3 mi (21.5 km) from Tulum Mayan Ruins and 4.7 mi (7.5 km) from Half Moon Bay.

What's nearby

  • Dolphinaris Tulum - 6 min walk - 0.6 km
  • Riviera Maya Golf Club - 18 min walk - 1.5 km
  • Aktun Chen - 18 min walk - 1.5 km
  • South Akumal Beach - 4 min drive - 4.2 km
  • Akumal Beach - 5 min drive - 6.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 63 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬11 min walk
  • ‪Restaurante Yucatan - ‬13 min walk
  • ‪Thali Restaurant - ‬14 min walk
  • ‪Maiko - ‬5 min drive
  • ‪The Truck - ‬8 min walk

About this property

Bahia Principe Explore Akumal - All Inclusive

Bahia Principe Luxury Akumal - All Inclusive offers 728 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. These individually furnished accommodations include dining tables. Televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and complimentary bicycles. 3 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 728 individually furnished guestrooms. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and free babysitting.
Enjoy international cuisine at Riviera, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Visit one of the 8 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Riviera - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Frutos del Mar - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.
Arlequin - This restaurant serves dinner only. Reservations are required. Open daily.
Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Rodizio Los Corales - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 7 restaurants
  • 8 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arlequin
  • Dolce Vita
  • Frutos del Mar
  • Riviera
  • Rodizio Los Corales

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Outdoor pickleball court
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Dining table
  • Free babysitting
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 10 2026 to November 30 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.06 per accommodation, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Akumal Grand Bahia
Akumal Grand Bahia Principe
All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe Akumal
Bahia Principe Akumal Inclusi
Grand Bahia Principe All Inclusive
Luxury Bahia Principe Akumal All Inclusive
Luxury Bahia Principe All Inclusive
Luxury Bahia Principe Akumal
Bahia Principe Luxury Akumal
Luxury Bahia Principe Akumal All Inclusive
Bahia Principe Luxury Akumal All Inclusive
Bahia Principe Luxury Akumal - All Inclusive Akumal

Bahia Principe Luxury Akumal - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 582 out of 1094 reviews
Rating 8 - Good. 278 out of 1094 reviews
Rating 6 - Okay. 121 out of 1094 reviews
Rating 4 - Poor. 56 out of 1094 reviews
Rating 2 - Terrible. 57 out of 1094 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Hitachie, new york

Stayed 4 nights in Dec 2025

10/10 Excellent

maroua

Stayed 7 nights in Dec 2025

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, the breakfast, lunch and dinner was amazing.
Stayed 5 nights in Dec 2025

10/10 Excellent

Igor G

Liked: Property conditions & facilities
Nice
Stayed 7 nights in Dec 2025

8/10 Good

Pedro Alberto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and the staff
Stayed 7 nights in Dec 2025

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our fourth or fifth stay at this resort. Since our previous visit was over ten years ago, we expected some post-Covid decline in service and quality, as has been common across many mid-range resorts. We were pleasantly surprised that Bahia Principe in Riviera Maya has largely avoided this. The food remains plentiful and just as good as it was 15 years ago, and the staff is as friendly as ever. Beyond the human factor, the location is excellent, with easy access to nearby ruins in Tulum and worthwhile trips to Cobá and Chichén Itzá. Three people in particular made our stay even better. Nathaneal upgraded us to a lovely renovated room. Rosaura and Leidy stood out among an already strong buffet restaurant team for their attentiveness — from remembering our usual order to noticing when my wife missed dinner one evening and asking after her when I arrived alone (she was unwell). These gestures are small, but kind, and they add a welcome human touch to an otherwise fleeting guest–staff relationship.
Stayed 7 nights in Dec 2025

6/10 Okay

Sergey

Liked: Cleanliness
Disliked: Amenities
Service,food,customer care below average C-
Stayed 7 nights in Dec 2025

4/10 Poor

Amy

Stayed 8 nights in Dec 2025

6/10 Okay

Alessandro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Entertainment acrivities were too bored and not too much entertaining vibes. Entertainment should definitely imrpove. Very different from Bahia Principe Punta Cana where we also stayed
Stayed 3 nights in Dec 2025

10/10 Excellent

Tamia

Stayed 7 nights in Dec 2025

10/10 Excellent

SHEHMA JAMIL AHMED, Surrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Bahía Príncipe Luxury Akumal for three nights and four days, and everything was perfect. We were pleasantly surprised with a complimentary room upgrade, which made our stay even more special. The staff was extremely friendly and welcoming, and the entire resort was very clean and well maintained. The buffet options were fantastic with plenty of variety, and we also appreciated the availability of room service. While the room service food menu is limited, we actually loved being able to enjoy our meals in the privacy and peace of our room. Another great perk was having access to other resorts on the property, which gave us even more dining and activity options. Overall, it was an excellent experience and we would absolutely return.
Stayed 3 nights in Dec 2025

8/10 Good

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The facilities were beautiful, clean, and well maintained. The facility was well staffed with friendly, attentive, and alert staff. The security and safety you felt at this facility was top notch.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jakub

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! Everything was spectacular! Food choices in the buffet, extremely clean rooms and properly, great entertainment! The only downside-reservations for restaurants are impossible to make unless you make them before your arrival. Making the reservations before the trip did not work online-:)
Stayed 7 nights in Dec 2025

10/10 Excellent

Yohana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great tie I would come again without a doubt
Stayed 4 nights in Dec 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All staff were extremely helpful. The resort was beautiful and very well kept. We were asked often if we deeded anything and if everything was okay. The quest services person in our building knew my name, just by face, and used it often. Because the resort is in a larger compound, we were able to go to the different resorts plus go to the hacienda without leaving the compound. I would a million times recommend this place.
Main lobby pool
A different show nightly - play, circus, magician
Lounge area pool deck
Main lobby entrance
Stayed 8 nights in Dec 2025

10/10 Excellent

Daira Estefani Beltre

The ho
Stayed 3 nights in Dec 2025

8/10 Good

Courtney

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room and staff were phenomenal!
Stayed 6 nights in Dec 2025

2/10 Terrible

carlos gaston

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
es un hotel 3 estrellas. bebidas muy malas y escasas. habitaciones basicas. estuve 9 noches y pude reservar solo para un restaurante. pero extrañamente siempre estaban a mitad de capacidad. al unico que fui la comida era mala y si queres un buen plato hay que pagarlo (una estafa) termine comiendo la mitad de los dias fuera del hotel. la playa es mala. termine llendo a tulum todos los dias.
Stayed 8 nights in Dec 2025

10/10 Excellent

Bruno

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect !
Stayed 6 nights in Dec 2025

2/10 Terrible

Bharat S

The staff support was horrible.
Stayed 3 nights in Dec 2025

2/10 Terrible

JOSHNA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Nigela

Stayed 5 nights in Dec 2025

8/10 Good

TIMOTHY D

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and very large. Overall, 4 stars but the food was terrible in a few places and average in others. Breakfast was always good.
Stayed 7 nights in Nov 2025

6/10 Okay

Tomasz

Travelled with partner
Liked: Cleanliness, staff & service, amenities
N/A
Stayed 7 nights in Nov 2025

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic!
Stayed 7 nights in Nov 2025