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Bahia Principe Grand Tulum - All Inclusive

4.0 star property

Photo gallery for Bahia Principe Grand Tulum - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Property video
Aerial view
7 restaurants, breakfast, lunch, dinner served; international cuisine
Games room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive

Explore the area

View map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760
  • Place, Riviera Maya Golf Club
    ‪8 min walk‬
  • Place, Akumal Beach
    ‪4 min drive‬
  • Place, Half Moon Bay
    ‪8 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬

Room options

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

8.0 out of 10
Very good
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

8.6 out of 10
Excellent
(8 reviews)
  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

8.4 out of 10
Very good
(31 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

7.8 out of 10
Good
(22 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

8.6 out of 10
Excellent
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

7.6 out of 10
Good
(38 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

7.8 out of 10
Good
(9 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

9.0 out of 10
Wonderful
(19 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

8.8 out of 10
Excellent
(6 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

8.0 out of 10
Very good
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Akumal

When you stay at Bahia Principe Grand Tulum - All Inclusive in Akumal, you'll be on the waterfront, within a 15-minute drive of Xel-Há Park and Akumal Beach. .This all-inclusive property is 13.9 mi (22.4 km) from Tulum Mayan Ruins and 4.1 mi (6.6 km) from Half Moon Bay.

What's nearby

  • Riviera Maya Golf Club - 8 min walk - 0.7 km
  • Aktun Chen - 8 min walk - 0.7 km
  • Dolphinaris Tulum - 8 min walk - 0.7 km
  • Akumal Beach - 4 min drive - 5.0 km
  • Half Moon Bay - 8 min drive - 6.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 70 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬16 min walk
  • ‪Katok - ‬16 min walk
  • ‪Restaurante Yucatan - ‬4 min walk
  • ‪Yum Buffet - ‬10 min walk
  • ‪Lobby Pub - ‬15 min walk

About this property

Bahia Principe Grand Tulum - All Inclusive

Family-friendly beachfront location with 3 outdoor pools
Bahia Principe Grand Tulum - All Inclusive offers 978 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and complimentary bicycles. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 978 air-conditioned rooms featuring LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Yucatan, one of the property's 7 restaurants, or stay in and take advantage of the room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gran Tortuga - This fine-dining restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.
Tequila - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Don Pablo - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.
Thali - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
In-room minibar (some restrictions)
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Access to offsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Don Pablo
  • La Gran Tortuga
  • Tequila
  • Thali
  • Yucatan

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Paddleboard
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Snorkelling
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 1.8 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Bahia Principe Grand Tulum - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 767 out of 1446 reviews
Rating 8 - Good. 346 out of 1446 reviews
Rating 6 - Okay. 168 out of 1446 reviews
Rating 4 - Poor. 82 out of 1446 reviews
Rating 2 - Terrible. 83 out of 1446 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Valerie A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

Micaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property offers a good place for relaxation. The team members are very nice, I would say they may benefit from being a bit more flexible at times. But, the severs at the buffet were awesome. I liked the rooms, the pool, the entertainment. I would recommend adding more food stations, like a pastry place, sometimes it felt that there was not enough choices if it was not lunch or dinner at the buffet. Great hotel overall.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jayprakash

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and very friendly stuffs. Indian food option was best and very good food.
Stayed 4 nights in Jun 2025

2/10 Terrible

marcela

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I would never go back to this hotel. The place is old, room doors are broken, there are bugs in the rooms, beds are very uncomfortable and old same with room furniture. You can’t schedule a group reservation for Ala carte restaurant. Food is not good it has no flavor and it is always the same menu, desserts are bad. Not worth it to stay there.
Stayed 6 nights in Jun 2025

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was wonderful with amazing and attentive staff!
Stayed 4 nights in Jun 2025

10/10 Excellent

Jaylen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely great time at Bahia Principe Grand Tulum. The staff were very helpful, the buffet always had a wide variety of options whether it be breakfast, lunch, or dinner, and there were numerous activities to do. The resort also has a few a la carte restaurants that you can make reservations for that are included in the price. I would recommend doing this as soon as possible because they book extremely fast. The pool was also very nice, well maintained, and had a swim up bar. My room was also very clean and the house keeping staff did a very good job of cleaning it daily, although two of my outlets didn't work which I did report to the front desk. A couple of minor critiques that I do have is that the bars could use a little more coverage so that people aren't waiting too long for a drink. Also, I think it would be nice if there were a night club on the resort like some of the other Bahia Principe locations for the young adult crowd. The nightly entrainment usually ends around 9:45-10 o'clock and it would be nice if there were something to do for folks who don't want to turn in so early. Overall, I definitely enjoyed my stay and would recommend this resort if you're looking to vacation in Tulum.
Stayed 5 nights in Jun 2025

2/10 Terrible

Al

Stayed 4 nights in Jun 2025

10/10 Excellent

Mallory Leigh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay! Wonderful people! Excellent entertainment! 10/10
Stayed 10 nights in Jun 2025

4/10 Poor

Ruby, Mesquite

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Not impressed with property amenities. Food sucked and bars and pool close early
Stayed 5 nights in May 2025

8/10 Good

Yailen

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities
I loved the nature and all the animals all over the hotel.
Stayed 7 nights in Jun 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jun 2025

10/10 Excellent

Rebecca S

Stayed 4 nights in Jun 2025

10/10 Excellent

Naiomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always fun and relaxing.
shopping center connected to resort
view from villa
shopping center
Stayed 5 nights in Jun 2025

6/10 Okay

Pratik, Fremont

Travelled with family
Liked: Cleanliness, property conditions & facilities
Awesome services and great place with kids. Entertainment team (Citlali) was awesome throughout the day. Wonderful experience all together. Their reserved ala carte is very tough to find reservation and needs advance planning. I was provided with wrong reservation code which did not allow me to check in on time and by the time all reservations were booked. We tried couple of their ala carte restaurants but they are all not authentic. Food quality especially at Portofino is not even edible (speaking as vegetarian) wasted my time / energy and cost of servicing our show at Tulum resort. I am wring my experience while I have my stay continued but I expected better food / service / quality of the rooms (even when I was provided upgrade). If you come in summer time, Sargasso is notorious and beaches are pretty much useless. Bed in rooms are very hard and by the sixth night i woke up in back pain. Overall location from Tulum airport and other things to do is convenient.
Stayed 6 nights in Jun 2025

8/10 Good

Robin Hermes

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very nice, the activities for the kids are great. The only problem, and what was very frustrating for us, is the beach. Really very bad, and when you talk about vacations, of course it’s about the beach; we couldn’t swim, and this changed our opinion of the property. They should look for alternatives to clean a part so it can be enjoyed.
Stayed 5 nights in Jun 2025

10/10 Excellent

Lily Joan Ying

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the staff
Stayed 4 nights in May 2025

10/10 Excellent

Raina Nicole, Houston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great first experience at an all inclusive
Stayed 2 nights in Jun 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property and staff. It was beautiful
Stayed 9 nights in Jun 2025

8/10 Good

Jeremy P.

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Chloe

Stayed 4 nights in May 2025

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

2/10 Terrible

Jose

Stayed 7 nights in Jun 2025

10/10 Excellent

Travis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect Family Getaway! We had an amazing experience at this resort—perfect for families with young kids. The kids absolutely loved the pools, splash pads, and play areas, which quickly became the highlight of the trip for them. Everything we needed was conveniently nearby—food, snacks, drinks, and beach access were all right next to the kids’ area, which made our stay incredibly easy and enjoyable. The staff was outstanding—always attentive and quick to respond to any requests. Highly recommend for a stress-free and fun family vacation
Stayed 6 nights in Jun 2025

6/10 Okay

Emma

Liked: Cleanliness
Only a very few employees are friendly! They also wants to sell you their membership kind of plushie.
Stayed 8 nights in May 2025

4/10 Poor

Michelle Ann

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Very disappointed. This was our 3rd trip to Mexico, but the first where there was a clear language barrier. Transportation to the hotel was not clear although booked. They also tried to take us to the wrong hotel. There was Mold in the fold out bed. Our coffee machine did not work. You could not go swimming on the beach due to seaweed. I could not make reservations for Al la carte dinners ahead of time as the app says and then reservations were so limited we were eating at 9pm. There was a stomach bug or food poisoning happening as the pharmacy list for meds was long. There was no room service. I’ve never been to an all inclusive where there wasn’t room service and the whole hotel wasn’t all inclusive. Certain shows, drinks cost more money. We tried to rectify everything, but most of the staff did not speak English. The food at the buffet was mediocre. The best thing we ate all week was the Hindu food. We had a romantic dinner with lobster and it was so overcooked it was crunchy. Everywhere we went we were asked if it was a special occasion to which we said yes our 10 year anniversary. We saw banners on doors for Anniversaries, weddings, etc. ours had nothing. Which was the least of our concerns, considering. They hit you with a preservation tax upon arrival. So there were unexpected fees incurred. Our stay included 1 hour of an activity but, again, we could not find someone who spoke enough English to direct us, so that didn’t happen. Our room did have a great view!
Ring of mold in pullout couch
Seaweed build up that prevented swimming
The best part of our stay was our view in our room!
Stayed 6 nights in May 2025