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The staff were great, and gave some good recommendations to us for activities on the trip. The hotel has an excellent pool area and beach.

Checked in and went to the room only to find someone's name on the tv welcome screen. Reported it several times. Took 4 days for it to be sorted. The was an issue with the air con in the room. Couldn't turn it down as temp just kept creeping up. Room was excessively hot even with the air con off. Had to open the door.

Our stay at the Imperial Turkiz Resort was very disappointing from the start. We arrived at 2 a.m., and the receptionist was unhelpful, giving no clear directions to our room. The hallway was dark, and the room was hard to find, especially with a baby. We also noticed other guests being escorted, which made us feel overlooked. The room was not what we booked sea view. Although called an “upgrade,” it was far away, dusty, and had a terrible smell from the shower drain. Staff said it was due to the room not being used and offered no real solution. We ended up cleaning it ourselves. The baby cot we requested in advance was missing, and when it arrived, the staff member seemed annoyed. Housekeeping was poor—we had to repeatedly ask for cleaning, towels, and basic service. Even then, it was inconsistent. Maintenance was also disorganized, with a late-night visit waking our baby unnecessarily. The food was fresh and enjoyable, and the hotel itself looks luxurious, but service was far below expectations. Communication was difficult as many staff spoke little English. Overall, the lack of cleanliness and customer care made our stay unpleasant. We would not recommend this hotel.

The bungalow we were in was great, the breakfast was awesome. The grounds were in need of some maintenance

Perfect Moments, Perfect Robinson Team. See you in 2026 again

Fine for a one night stopover.