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Barceló Maya Palace - All Inclusive

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3 outdoor pools, pool loungers
Gazebo
3 outdoor pools, pool loungers
Free minibar, in-room safe, desk, blackout curtains
Private beach, white sand, beach towels, scuba diving

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Cenote Cristalino
    ‪14 min walk‬
  • Place, Ecopark Kantun Chi
    ‪14 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout curtains

Junior Room

8.4 out of 10
Very good
(253 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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Aerial view
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The price is AU$324
includes taxes & fees
18 May - 19 May
Barceló Maya Colonial - All Inclusive

About the area

Xpu-Ha

With a stay at Barceló Maya Palace - All Inclusive in Xpu-Ha, you'll be by the ocean, within a 15-minute drive of Akumal Beach and Puerto Aventuras Golf Club. .This all-inclusive property is 11.5 mi (18.5 km) from Xcaret Eco Theme Park and 11 mi (17.7 km) from Xplor Theme Park.

What's nearby

  • Caleta Chac-hal-al - 10 min walk - 0.8 km
  • Cenote Cristalino - 14 min walk - 1.2 km
  • Ecopark Kantun Chi - 14 min walk - 1.2 km
  • Cenote Azul - 2 min drive - 1.8 km
  • Puerto Aventuras Marina - 3 min drive - 3.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Capri - ‬5 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Beach Buffet - ‬15 min walk
  • ‪Colonial Buffet - ‬9 min walk
  • ‪Strikers Sports Bar - ‬10 min walk

About this property

Barceló Maya Palace - All Inclusive

Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 756 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Mirador, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Xpu-Ha? This property has 2347 square feet (218 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine. Open daily.
Rodizio - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
Brasserie - This restaurant specializes in French cuisine. Reservations are required. Open daily.
Caribe - This restaurant specializes in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing

Snorkeling

Windsurfing

Land activities

Fitness facilities

Miniature golf

Soccer

Tennis

Volleyball

Lessons/classes/games

Bartending

Cooking

Dancing

Language

Entertainment

Access to onsite nightclubs

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in Specialty restaurants.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe

Barcelo Maya Palace Deluxe

Barceló Maya Palace All Inclusive Hotel Xpu-Ha

Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha

Barcelo Maya Palace Deluxe Xpu-Ha

Barcelo Palace Maya Deluxe

Maya Barcelo Palace

Maya Palace Barcelo

Maya Palace Deluxe All Inclusive

Palace Barcelo

Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha

Barcelo Maya Palace Deluxe All Inclusive Hotel

Barcelo Maya Palace All Inclusive Xpu-Ha

Barceló Maya Palace All Inclusive Xpu-Ha

Barcelo Maya Palace Xpu-Ha

Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha

Barceló Maya Palace All Inclusive All-inclusive property

Barceló Maya Inclusive XpuHa

Barcelo Maya Inclusive Xpu Ha

Barceló Maya Palace - All Inclusive Xpu-Ha

Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1398 out of 2141 reviews
Rating 8 - Good. 460 out of 2141 reviews
Rating 6 - Okay. 163 out of 2141 reviews
Rating 4 - Poor. 59 out of 2141 reviews
Rating 2 - Terrible. 61 out of 2141 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Marc J

Stayed 10 nights in Feb 2026

10/10 Excellent

Margaret

The room was great, the views were out of this world. We got married and my wedding was one of the best I've ever been to even with the smaller amount of
Stayed 7 nights in Feb 2026

10/10 Excellent

Logan Antony

Stayed 7 nights in Jan 2026

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was always spotless. Staff were courteous. Food was good, but not great except the French restaurant. That was excellent. Pools were a lottle chilly as they were experiencing acold spell. Gulf water and beaches were great. Did some snorkeling and saw several varieties of fish and 2 sea turtles!
Stayed 7 nights in Feb 2026

10/10 Excellent

Cindi Louise

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience.
Stayed 5 nights in Feb 2026

6/10 Okay

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Rooms and resort were clean. A la carte dinner options were impossible to make reservations for and food was subpar if a reservation was able to be made.
Stayed 8 nights in Feb 2026

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was a beautiful resort. The food was bad, I’m not sure why people are rating so high for food, we were starving the whole week and tired to get into the very booked restaurants just to find out a lot of them have the same buffet food. Also room service was a joke as it was also the same buffet food just with a price tag. If you’re a foodie don’t stay here.
Amazing inclusive bar
Stayed 7 nights in Feb 2026

10/10 Excellent

Milan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, serving the room every day.
Stayed 13 nights in Jan 2026

8/10 Good

James Francis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Snorkeling was great. Food was great.
Stayed 7 nights in Jan 2026

10/10 Excellent

Joshua, Billings

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Palace Barcelo Maya is great. We've been several times and always find great staff and clean facilities.
Stayed 5 nights in Feb 2026

10/10 Excellent

Nicanor

Stayed 5 nights in Feb 2026

10/10 Excellent

Valentin

Great
Stayed 8 nights in Jan 2026

8/10 Good

Alan George Stanley

Stayed 6 nights in Jan 2026

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great and very spacious. The pool and beach were great and the staff did an amazing job with the upkeep of the resort. The only thing we didn't like was the food at neither the buffets nor the restaurants.
Stayed 5 nights in Jan 2026

10/10 Excellent

David, Centennial

Stayed 11 nights in Nov 2025

10/10 Excellent

Oluwatobi Orimolade

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 7 nights in Jan 2026

10/10 Excellent

ANATOLIY A

Stayed 8 nights in Jan 2026

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wow—what a massive resort, yet they somehow keep the service feeling personal. We had an amazing time with our kids and parents (ages 11 to 80), and it truly worked for all of us. The food and service at the Palace were excellent, and the entertainment was top-notch. We all had a blast—the kids especially loved the jet skis, and the FlowRider was a huge hit!
Stayed 5 nights in Dec 2025

10/10 Excellent

Anna Michelle

Stayed 7 nights in Jan 2026

10/10 Excellent

William

Very clean
Stayed 5 nights in Jan 2026

10/10 Excellent

Corey

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Clean, staff was very friendly and service was amazing. The food was great, with lots of choices to choose .
Stayed 10 nights in Jan 2026

8/10 Good

Francis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools, property, beach and overall areas are beautiful and we never felt it was crowded. There’s so much space and areas to explore! Our stay was excellent. Some suggestions: better reception and room service, I asked for help getting kitchen items to feed my baby, dish soap or warm water for bottles and they just said they couldn’t. The kids pool area would be perfect if heated, it took my kids a lot of time adjusting to the temperature. Last, our purpose of selecting an All Inclusive resort was to avoid extra planning related to meals and activities, but we found ourselves confused about our dining options and activities, it is hard to even have a map of the property or a suggested plan to explore it, it felt like they just wanted us to stay put by the beach, pool and buffet. Exploring didn’t feel encouraged but rather an endeavour.
Stayed 4 nights in Jan 2026

8/10 Good

Debie, Donalda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort, one of the largest that I’ve stayed at, with many amenities. I was there for a wedding & stayed for 1 week. The variety of pools was great! The pools are large in size - everything from lap pool to kids pool. This is a child friendly resort. The property is in excellent condition. It is a very large resort with 4 resorts in 1 & an extremely long, fine sand beach. You can snorkel right off the beach. There are 2 double decker open air buses that provide transportation to the 4 resorts. The pickleball courts were wonderful but the pickleball paddles were terrible & they only provided 1 ball. I wish that the staff spoke more English. The spa was wonderful & the seaweed detox & deep tissue massage was a treat. I used the 40% discount that was offered for making an appointment in the 1st 48 hours. The mini golf course is 18 holes & pretty challenging but the clubs provided were not putters, they were irons. There are lots of deck chairs available but people get up very early to put a towel on a chair. It was difficult to find a chair some days. Could there be a better way? We were there with a large group & it would have been nice to be able to reserve an area on the beach where we could all sit. The beach does have a lot of palm trees for shade. I have a number of food allergies & the staff at the restaurants were always concerned & very accommodating. The red wine is awful. I would expect my concerns addressed before I would return.
Pickleball Court
Covered Walkway
Courtyard
Palace Beach
Stayed 7 nights in Jan 2026

10/10 Excellent

Richard

Stayed 4 nights in Dec 2025

6/10 Okay

Karl

Liked: Cleanliness
Disliked: Staff & service, amenities
Beach was very nice. Food was very average and drinks watered down.
Stayed 7 nights in Dec 2025