2/10 Terrible
Tanu
Travelled with family and small children
22 Dec 2025
Disliked: Cleanliness, staff & service
We are staying here for two nights and had a very disappointing experience. There is no hot water at all we had to give our young kids cold showers after long beach days. This was really uncomfortable for them and not what you expect on a family holiday. We tried calling the customer support number multiple times, but we were on hold forever and couldn’t reach anyone to fix the issue. The lack of response made the situation even more frustrating. For the price we paid, we expected basic essentials like hot water and accessible support. This really impacted our stay, and I hope management addresses these issues for future guests.
The locker was hidden under a cardboard and was hard to find. Wish there were better instructions on how to find the locker.
The house is just few minutes away from Callala beach which is nice.
Tanu
Stayed 1 night in Dec 2025


























