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Our timings happened to match with the shuttle service and we were able to make full use of it. The location is convenient and the room is nice and spacious. Only issue is the pillows. They were a little too flat for us.

Excellent stay.

The Shilla Jeju is a truly excellent hotel, but what impressed me most wasn’t the design or the facilities it was the staff. Every single team member was outstanding. Polite, attentive, and genuinely warm in a way that went well beyond what I’d expect. I travel often to Europe and the US and have stayed at many hotels along the way, but honestly the service here was better than anything I’ve experienced at hotels in either region. The management really should look after these people they absolutely deserve a raise. Hotels like this are only as good as the team running them, and Shilla Jeju has clearly got something special. Would happily return.

The property is kind of small

Four nights here. Very central if your wanting to stay close to cafes, public transport and shops. 15 mins by public bus from airport. Room was spacious but dated and clean. My only issue was the aircon which on first night did not work, reported to front desk as I had no sleep due to stuffy hot room. Filters were cleaned but I would say still not 100% we had to have it on 15c at all times and that was not even cold. Hate to stay there in summer if they can’t fix their aircon.

Poolside using an umbrella in street clothes with 6 family members, only 2 swimming, we were told to stop using the umbrella. It could have been wind or it could have been not wanting non swimmers in the area.