It was okay, but unfortunately didnโt have the โwowโ factor we were hoping forโespecially as we were on our honeymoon. The service felt average and didnโt match the hype weโd seen online, particularly from influencers. It met the basic expectations, but overall, it fell short of what we anticipated.
One highlight was the thoughtful touch of welcome fruits and complimentary drinks, which we genuinely appreciated.
The infinity pool area was underwhelming, with limited seating options. When we approached staff about where we could sit, the response was abrupt and lacked the warmth youโd expect from a 5-star hotel. Many of the โpremiumโ lagoon-style booths required extra payment, and the remaining optionsโmostly bean bagsโfelt like a cost-cutting choice that didnโt match the luxury branding.
Staff interactions overall were impersonal. It felt like guests were treated more like numbers than valued individuals. For a hotel that markets itself as five-star, the customer service lacked polish and care. There was no effort to make the stay feel special, which was especially disappointing given we were on our honeymoon. At best, Iโd rate the service a 2-star for effort in attempting to deliver a customer experience.
If exceptional service is important to you, weโd recommend considering The Shilla just up the road from experience. Given the choice again, we wouldnโt choose Parnas.
The perfume used in the lobby was overwhelming strong and not subtle.