4/10 Poor
Will
Travelled with family
24 May 2025
Check in is a disaster. Trying to be modern with a self check in but either the machines don’t work or people find it confusing.
Lack of staff apparent, particularly when we went for dinner. Young staff with no management, were in a panic as they couldn’t cope with the amount of guests. Effectively told they wouldn’t serve us at 7.45pm
Venue is modern and comfortable. Rooms are fine. Bathrooms need attention. Doors showing signs of water ingress and lack of attention to cleaning.
More staff and more management on duty would help.



Will
Stayed 1 night in May 2025