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InterContinental Hayman Great Barrier Reef by IHG

5.0 star property

Photo gallery for InterContinental Hayman Great Barrier Reef by IHG

Exterior
Creator video - submitted by Volha’s Travel Vault
Room, 4 Bedrooms (Hayman Residence) | Bathroom
Room, 4 Bedrooms (Hayman Residence)
4 restaurants, breakfast, lunch, dinner served; local cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Hayman Island, Whitsundays, QLD, 4801
  • Place, Whitsunday Lookout
    ‪10 min walk‬
  • Place, Cook Lookout
    ‪33 min walk‬
  • Place, Hayman Island Reef
    ‪1 min drive‬
  • Airport, Hamilton Island, QLD (HTI-Great Barrier Reef)

Room options

View all photos for Classic Room

Premium bedding, down duvets, pillow-top beds, minibar

Classic Room

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Lagoon Ocean View)

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed (Lagoon Ocean View)

9.8 out of 10
Exceptional
(7 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Pool View

View from room

Suite, 1 Bedroom, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 75 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Courtyard View (Retreat)

Classic Room, 1 King Bed, Courtyard View (Retreat)

Classic Room, 1 King Bed, Courtyard View (Retreat)

10.0 out of 10
Exceptional
(5 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Beachfront (Pool, Adults Only)

Villa, 1 King Bed, Beachfront (Pool, Adults Only)

Villa, 1 King Bed, Beachfront (Pool, Adults Only)

8.0 out of 10
Very good
(1 review)
  • 120 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Lagoon View

View from room

Premium Room, 1 King Bed, Lagoon View

  • 54 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Lagoon View

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 2 Single Beds, Lagoon View

10.0 out of 10
Exceptional
(1 review)
  • 54 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds (Lagoon Ocean View)

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 2 Single Beds (Lagoon Ocean View)

10.0 out of 10
Exceptional
(2 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 2 Bedrooms (Pool Ocean View)

Suite, 2 Bedrooms (Pool Ocean View) | View from room

Suite, 2 Bedrooms (Pool Ocean View)

8.0 out of 10
Very good
(1 review)
  • 114 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 2 Bedrooms (Hayman)

Suite, 2 Bedrooms (Hayman)

Suite, 2 Bedrooms (Hayman)

8.0 out of 10
Very good
(1 review)
  • 160 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 Bedroom, Lagoon View

Suite, 1 Bedroom, Lagoon View

Suite, 1 Bedroom, Lagoon View

  • 90 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite (Lagoon)

Premium bedding, down duvets, pillow-top beds, minibar

Family Suite (Lagoon)

  • 144 sq m
  • 2 bedrooms
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 Bedroom, Pool Access (Adults Only)

Suite, 1 Bedroom, Pool Access (Adults Only) | View from room

Suite, 1 Bedroom, Pool Access (Adults Only)

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Hayman)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom (Hayman)

10.0 out of 10
Exceptional
(1 review)
  • 92 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Beach Access)

Premium Room, 1 King Bed (Beach Access)

Premium Room, 1 King Bed (Beach Access)

10.0 out of 10
Exceptional
(1 review)
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms (Hayman)

Suite, 3 Bedrooms (Hayman)

Suite, 3 Bedrooms (Hayman)

  • 190 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for House, 3 Bedrooms (Hayman Beach)

Premium bedding, down duvets, pillow-top beds, minibar

House, 3 Bedrooms (Hayman Beach)

  • 400 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Room, 4 Bedrooms (Hayman Residence)

Room, 4 Bedrooms (Hayman Residence)

Room, 4 Bedrooms (Hayman Residence)

  • 650 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 8
  • 4 King Beds

View all photos for Suite, 1 Bedroom, Accessible

View from room

Suite, 1 Bedroom, Accessible

  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

View from room

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Beachfront (Pavilion, Adults Only)

Suite, 1 Bedroom, Beachfront (Pavilion, Adults Only)

Suite, 1 Bedroom, Beachfront (Pavilion, Adults Only)

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Whitsundays

With a stay at InterContinental Hayman Great Barrier Reef by IHG in Whitsundays, you'll be on the beach, just steps from Coral Sea. .This beach hotel is within close proximity of Hayman Island Reef and Whitsunday Lookout.

What's nearby

  • Whitsunday Lookout - 10 min walk - 0.9 km
  • Hayman Island Reef - 1 min drive - 0.0 km

Restaurants

  • Bam Bam
  • Pacific breakfast restaurant
  • amici
  • AQUA
  • Oriental Teahouse

About this property

InterContinental Hayman Great Barrier Reef by IHG

Luxury hotel on the beach, with 2 outdoor pools
InterContinental Hayman Great Barrier Reef by IHG offers 182 air-conditioned accommodations, which are accessible via exterior corridors and feature iPads and minibars. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Whitsundays hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor tennis courts and a marina are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hayman Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 6 years old are not allowed in the spa.

Make yourself at home in one of the 182 air-conditioned rooms featuring iPads and minibars. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies or patios. LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a steam room. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local cuisine at Pacific, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 3 bars/lounges or 2 poolside bars. For your convenience, a complimentary breakfast is served daily.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Whitsundays? This hotel has 205248 square feet (19068 square meters) of space consisting of a conference center and 15 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle at scheduled times and a ferry terminal shuttle.
Guests are offered a complimentary breakfast each morning.
Pacific - This beachfront restaurant specializes in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Amici Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
BamBam - This poolside restaurant specializes in Pan-Asian cuisine and serves lunch only. Open daily.
Aqua - This restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 8:00 AM to 5:30 PM at scheduled times
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Free breakfast available daily
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amici Trattoria
  • Aqua
  • BamBam
  • Pacific

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Designer stores
  • Ecotours
  • Fishing
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Helicopter/aeroplane tours
  • Kayaking
  • Motor boating
  • Paddleboard
  • Personal motorised watercraft
  • Pickleball
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Volleyball
  • Water sports equipment
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Conference centre (205,248 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • In a national park
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • IPad
  • LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must transfer to the property via boat or floatplane and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 1.9 percent for credit card payments
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
This property is accessible by boat transfer or sea plane only. There is no public airport on Hayman Island. Transfer service can be booked directly with the property for a fee.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests must contact this property at least 14 days in advance to arrange check-in and boat transfer.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 150.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: AUD 120 per person (one-way)
  • Airport shuttle fee per child: AUD 60 (one-way), (from 5 to 11 years old)
  • Rollaway bed fee: AUD 150.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 6 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

InterContinental Hayman Island
InterContinental Hayman
InterContinental Hayman Island Resort
InterContinental Hayman Great Barrier Reef
InterContinental Hayman Island Resort an IHG Hotel
InterContinental Hayman Great Barrier Reef by IHG Hotel
InterContinental Hayman Great Barrier Reef by IHG Whitsundays

InterContinental Hayman Great Barrier Reef by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 170 reviews
Rating 8 - Good. 44 out of 170 reviews
Rating 6 - Okay. 11 out of 170 reviews
Rating 4 - Poor. 10 out of 170 reviews
Rating 2 - Terrible. 7 out of 170 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the IHG in Hayman Island. The break was nice and just what we needed to relax. The hotel staff were super attentive and I could not fault them- from nice personal touches in the room, Christmas gifts and much much more they really did individualise the stay. The facilities in the hotel were excellent and liked how the complex was spaced out. Though at full capacity, you never felt like the hotel was crowded. Though I would not class it as a disappointment, I would argue that the food outside of breakfast was slightly over-priced. The quality and quantity of the food did not match the inflated prices. Understand we are on a remote island. Other than that amazing experience.
Stayed 7 nights in Dec 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful tropical relaxing environment. The staff are extremely friendly and the service is excellent, but, it’s a bit boring in the evenings as there’s no entertainment .
Stayed 4 nights in Sep 2025

10/10 Excellent

Arpita

Stayed 4 nights in Aug 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service and location. Food at Amici was fabulous. Having cocktails in the heated infinity pool at sunset was incredibly memorable. We loved our stay
Stayed 5 nights in Aug 2025

10/10 Excellent

Volodymyr, Blakehurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 7 nights in Jul 2025

6/10 Okay

Hediye

Travelled with partner
Liked: Amenities
Poor water quality. Was degradation the whole time
Stayed 2 nights in Jul 2025

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Adam, Paddington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and surrounds. Stunning. Dining options were limited although breakfast was top
Stayed 6 nights in May 2025

2/10 Terrible

Viviana Andrea

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen in our room had leftovers from previous guests, balcony area was filthy with bird poop and wallaby scat all over it. Not once did this area get cleaned whilst we were there. Rollaway bed for our son was nowhere insight even though we requested it. Our neighbours decided to play their loud techno music until late every night we were there. TV in bedroom did not work for 2 days and on another day they decided to do maintenance work on water and electricity, hence, there was no running water or electricity for 4 hours during lunch which meant limited food options etc. The floor into our shower was severely slippery, our 5 year old fell twice on his way into it and I slipped on numerous occasions. Outdoor furniture on our balcony was mouldy and smelly, the furniture around pool areas was also severely stained/unclean and mouldy. The decking around the big pool was in need of repairs with loose boards and paint stripping away. We could never get into any of the restaurants when we needed, even though the resort was not at full capacity. Food was not great and the price tag ridiculous. Really disappointed with this resort, we were truly expecting the best and unfortunately the property is in decline and we left feeling like we had been swindled. The weather was great.
Stayed 5 nights in Jul 2025

10/10 Excellent

Hazel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic accommodation. Staffs are all very friendly and supportive.
Stayed 4 nights in Jun 2025

8/10 Good

Stuart

Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities, property conditions & facilities
No words can describe how much we loved our holiday at Intercontinental Hayman Island! The staff go above and beyond to make your stay that much extra, they’re all so friendly and welcoming and nothing is ever too much trouble. They have so much varieties of activity both in and out of the water and even when it’s raining they accommodate with a choice of indoor activities and movie screenings. The choice of restaurants is sufficient for the size of the resort however bookings in advance is a must! We did also find that it is a tad on the expensive side especially when you’re dining out for all your meals. (We stayed in the Pavilion and there is no option to make your own meals nor is there any food to speak off for purchase other than sandwiches, wraps etc from the gift shop) The only thing we found was there were no rubbish bins along the walk ways and at night very poorly lit. In comparison to all the positive though there really was no negative. We really were made feel special.
Stayed 5 nights in Jun 2025

10/10 Excellent

Ajay Singh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing property and staff were the best I have experienced in my life
Stayed 5 nights in May 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 3 nights in May 2025

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The transfer from Hamilton Island airport to the resort was flawless, including bag collection for us, greeting by the Intercontinental staff, boarding the boat - snacks, drinks etc and transfer to the resort. On arrival at the resort, staff were fantastic and delivered our bags to our room. Zero paperwork to do other than check in. It was again, flawless. The room on the beach was fantastic, only one tip - keep the aircon on otherwise the floors in the room get slippery from the humidity. Rooms clean, free Hayman bottles and bag for the resort. Loved it. Greeting note for my 40th on the bed with a nice welcome card. Gym, yoga class were great - loved the Yoga teacher. Breakfast - good selection, minus fruit flies on the vegetables and fruit for juicing. Fresh made omelette was great. Drawbacks - after speaking to ALOT of guests during our stay, the main feedback was the food was average. They were understaffed in the Pacific restaurant, tables for two are tiny and literally no room for plates. The meals are expensive $68 for a steak. And to be fair, I’ve had much better at Hurricanes in Sydney for $40. The Brussel sprouts undercooked, my prawn cocktail had the poo shooter in each, they were not fresh at all. The chips arrived on a plate. The display was average. At a 5 star resort, you expect a level of high grade food and waiter experience. It was average. Every guest we spoke to said the same thing and were disappointed. Bam bam was the only saving grace.
Stayed 2 nights in May 2025

10/10 Excellent

Andreas

Stayed 2 nights in May 2025

4/10 Poor

Craig

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff not trained or interested in helping, never complained so much in my life.
Stayed 5 nights in Apr 2025

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, I would highly recommend staying at the Hayman Island Intercontinental resort. The property is incredibly well maintained, and the island itself is a true paradise for those looking to get away for a tropical retreat. The only negative feedback I have about this resort comes down to the overall service provided here. While all of the staff were friendly and helpful, I found that when it came to execution, the service was lacking. There were multiple instances during my 3 day stay where our requests for were ignored or significantly delayed. As an example, it took over an hour for our drink order to be delivered even after multiple follow ups. Additionally, the food itself at the restaurants leaves a lot to be desired with the price you pay. The quality of ingredients is great, but the overall taste was very average. I would still recommend staying here as we had a great time on the island. It's hard to complain about much when you are surrounded by incredible beauty and amazing wildlife. We stayed in a private suite and one night we had close to 30 wallabies come up to our place for a late-night dinner! Very cool experience that you can't get anywhere else.
Stayed 3 nights in Apr 2025

8/10 Good

Aileen

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
The location is scenically beautiful however the customer service was very poor for the duration of my entire stay. There was no welcome or arrival, I was not provided a map or oriented to the resort In addition to this, there should be
Stayed 3 nights in Apr 2025

10/10 Excellent

Diane

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall convenient family holiday. Relaxing and beautiful scenery.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jacenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is magical! The staff are amazing and helpful. The water is beautiful, the snorkeling of the reef is like no other.
Stayed 2 nights in Apr 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Lianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful island, staff were amazing so polite, friendly and welcoming. Activities well organised and run. Great restaurant service and drinks brought to you at your pool side location. Rooms were beautiful, spacious and house keeping amazing. Would highly recommend Hayman Island as a must holiday, can’t wait to return. Thank you to all the staff for a great experience.
Stayed 5 nights in Mar 2025