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Justin has certainly set the bar high in ensuring customer satisfaction. His Acacia Motel in Chinchilla was a wonderful tonic after a long day behind the wheel. The brightly coloured and individually themed rooms are mood enhancing, the service and attention to detail (eg fresh water from a cooler) was exceptional and the super comfortable Koala mattress allowed me to have an incredibly relaxing sleep. I’ve already sent videos to family and friends.

Comfortable clean room

The onsite manager/ owner is extremely aggressive and racist. We had a couple of two bedroom suites booked at least a week in advance. We were two families with three young kids (including a toddler). We had to start after work from Brisbane and so it was going to be late check-in. I had informed hotel in advance that we will check-in after 10:30pm. But knowing all this, they allocated two suites in opposite directions, both on the first floor. After we checked in around 10:40pm, we had to eat something and settle our kids. Around 11:00pm a lady from downstairs (one of the rooms where we were having supper) came and started bullying and racially abusing us, because she was getting some noise from upstairs. We apologised and assured that we will be quiet. After she left, Peter, the hotel manager, knocked on our door and aggressively started yelling at us even followed us to the other room. The next morning, when I was checking out, I said my family was terrified and that he should have been a bit gentle. This triggered him immensely and he started racially abusing me and asked me to leave his premise immediately. Comments like "this is my country, you go and take your opinion to your country", "you should belt your kids and discipline them" were made loudly and intimidatingly by him. Why didn't they gave us room downstairs even though they knew in much advance that we have kids and we will be checking in late? Alternatively they could have denied our booking completely.

The property was clean and bed was comfortable. Staff are friendly and engaging and the restaurant is great. Good selection and great service.

Great layout of rooms and good space to move around in. Good desk space for computers and working. Buffet dinner is tasty and changes every night. Staff are amazing and very helpful and friendly. Nice to have on site free laundry service. Highly recommend.

Great place to stay