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There was no refrigerator in the room. The room was nice with high ceiling, but the space was not utilized well.

The staff at this hotel are so nice and friendly. The kitchen/common area is very efficient and well decorated.

Room was supposedly a premium room but was small with minimal views of surrounding rooftops. Breakfast was decent but not outstanding. Bar was limited

We drove the whole day from Amsterdam to get to this hotel. When we arrived, the hotel was completely closed with no staff available to help us. We had to drive back and look for another hotel late at night. This is the first time I have ever seen a hotel completely closed without any staff at all. On top of that, I asked for a refund because we received no service, but they refused to refund my money. Very disappointing experience.

Excellent location for shopping and restaurants and very comfy bed all at a reasonable price. Wifi good. Note however that room air conditioner not working while outside air is "fresh" according to staff, but room was a bit warm so we had to open windows. The only problem with that is the noise all night from the street. Which probably explains why the hotel provides ear plugs next to the bed.

Friendly staffs, great location, clean room Even offers free city pass during the stay. Overall, it’s a great stay in Bern. It would be even better if the room is equipped with a mini fridge.