- Liked: Cleanliness, amenities
- Disliked: Staff & service
As a person with a disability the receptionist staff were rude and inflexible. They didn’t cater for my specific needs and they were insensitive in how they handled the situation. I had requested a later check out as it takes longer for me to get up in the morning. I use an electric scooter. I was in the accessible cabin and was accompanied by a care worker. I also had two autistic children with me. The staff were aware of my situation but didn’t treat me with any respect and acted as if I wanted a later check out because I was looking for some extra holiday time. I ended up starting to cry as I didn’t have the money to pay for an extra night as it was suggested to me rather then checking out at 12. I know that would have left two hours for them to clean my room. Just wanted to let everyone know that this is how they are treating people with disabilities and think it’s ok☹️