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Shangri-La Tokyo

5.0 star property

Photo gallery for Shangri-La Tokyo

Exterior
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Presidential Suite
Presidential Suite
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Hot tub

Explore the area

View map
Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo, Tokyo-to, 100-8283
  • Tokyo Imperial Palace
    ‪18 min walk‬
  • Tokyo Dome
    ‪3 min drive‬
  • Tokyo Tower
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(9 reviews)
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Imperial Garden View 1 King

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Imperial Garden View 1 King

9.0 out of 10
Wonderful
(4 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Horizon Club, Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 68 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, 2 Single Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Premier Suite, 2 Single Beds

  • 120 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Shangri-La Suite

Shangri-La Suite

Shangri-La Suite

  • 150 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

  • 120 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club Deluxe Imperial Garden View King

1 bedroom, premium bedding, down duvets, pillow-top beds

Horizon Club Deluxe Imperial Garden View King

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 269 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Premier Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Horizon Club, Premier Room, 1 King Bed

  • 68 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Deluxe Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Horizon Club, Deluxe Room, 2 Single Beds

  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Living room

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 68 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(7 reviews)
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Imperial Garden View 2 Twins

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Imperial Garden View 2 Twins

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Horizon Club Deluxe Imperial Garden View Twin

1 bedroom, premium bedding, down duvets, pillow-top beds

Horizon Club Deluxe Imperial Garden View Twin

10.0 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Twin Beds

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About the area

Tokyo

In the heart of Tokyo, Shangri-La Tokyo is within a 5-minute drive of Tokyo Imperial Palace and Ueno Park. .This family-friendly hotel is 2.3 mi (3.8 km) from Tokyo Dome and 2.9 mi (4.6 km) from Tokyo Tower.

What's nearby

  • Tokyo Imperial Palace - 18 min walk - 1.5 km
  • Tokyo Dome - 3 min drive - 3.8 km
  • Ueno Park - 4 min drive - 3.5 km
  • Tokyo Tower - 4 min drive - 4.7 km
  • Tokyo Skytree - 6 min drive - 5.7 km

Getting around

  • Tokyo Station - 1 min walk
  • Otemachi Station - 3 min walk
  • Narita Intl. Airport (NRT) - 62 min drive

Restaurants

  • ‪カレーショップ アルプス - ‬1 min walk
  • ‪梅もと - ‬1 min walk
  • ‪ザ・ロビーラウンジ - ‬1 min walk
  • ‪長岡食堂 - ‬1 min walk
  • ‪銀座アスター - ‬1 min walk

About this property

Shangri-La Tokyo

Art Deco hotel with 2 restaurants and a full-service spa
Shangri-La Tokyo offers 200 air-conditioned accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room refrigerators, espresso makers, and minibars. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A 24-hour health club and complimentary bicycles are featured at the hotel. An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Chi has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 200 individually furnished guestrooms, featuring refrigerators and iPod docking stations. Your pillowtop bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with digital programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and bidets.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a hot tub. This Art Deco hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy international cuisine at The Lobby Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
The Lobby Lounge - This café specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Piacere - Onsite restaurant. Open daily.
Nadaman - This restaurant specializes in Japanese cuisine and serves lunch, dinner, and light fare. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Parking on site (JPY 6,000 per day)
  • Valet parking on site (JPY 8,000 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: JPY 7,843 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Nadaman
  • Piacere
  • The Lobby Lounge

Things to do

  • 24-hour health club
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby toys
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Art Deco architecture
  • Banquet hall
  • Built in 100
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 22770.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: JPY 5000 per stay
  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 7843 per person
  • Airport shuttle fee: JPY 3100 per person (one-way)
  • Self parking fee: JPY 6000 per day
  • Valet parking fee: JPY 8000 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 22770.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hotel Shangri-La Tokyo
Shangri-La Hotel Tokyo
Shangri-La Tokyo
Shangri-La Tokyo Hotel
Tokyo Hotel Shangri-La
Tokyo Shangri-La
Tokyo Shangri-La Hotel
Shangri La Chiyoda
Shangri La Tokyo
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri-La Hotel, Tokyo Japan
Shangri La Tokyo
Shangri La Chiyoda
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel
Shangri-La Tokyo Tokyo
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel Tokyo

Reviews

Shangri-La Tokyo Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 474 out of 580 reviews
Rating 8 - Good. 75 out of 580 reviews
Rating 6 - Okay. 22 out of 580 reviews
Rating 4 - Poor. 6 out of 580 reviews
Rating 2 - Terrible. 3 out of 580 reviews

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the Shangri La was amazing. The level of service of both the concierge to housekeeping was excellent. Probably one of the best hotels we’ve stayed at.
Stayed 4 nights in Jun 2025

10/10 Excellent

JOHN

Stayed 2 nights in Jun 2025

10/10 Excellent

Hughie

Travelled with family
Liked: Amenities
Well worth the money.
Stayed 4 nights in May 2025

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely gorgeous property. Staff was very nice everything was clean and very classy.
Stayed 1 night in Jun 2025

8/10 Good

priya

Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay in convenient Tokyo location

Beautiful hotel with impeccable service that is very convenient to Tokyo Station. Highly recommended!
Stayed 1 night in May 2025

10/10 Excellent

Luis, Laredo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Geeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 1 night in May 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Joey, Truganina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying with Shangri La Tokyo, room felt like a downgrade from our recent stay at Ascott Marunouchi Tokyo (2-bedroom executive suite). However, in comparison, the service at Shangri-La Tokyo staff was way better offering amenities for children, both hotels were able to provide 2PM late check out upon request during Cherry blossom season. Stand out feature was breakfast experience at Piacere - the Hayama Egg Benedict Original Recipe 1894 was perfection!! Wait Staff Thu Thu was truly memorable and elevated our experience. Check out was quick and the only faux pas was luggage was not sent down to our taxi within time, despite pre-booking.
Stayed 1 night in Apr 2025

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and courteous staff
Stayed 1 night in Apr 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great way to visit tokyo
Stayed 2 nights in Apr 2025

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Jean Marc

Travelled with partner
Liked: Amenities
Superb hotel. Can't go wrong. Service is impeccable. Rooms are large and very well maintained. Hotel Restaurants are great, but you also have good local food options within 5-10 min walk. Overall Great location right by Tokyo station.
Stayed 2 nights in Mar 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for a Famly stay Would come back
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Stayed 2 nights in Mar 2025

10/10 Excellent

Cristiano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 2 nights in Jan 2025

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Melanie, Oswego

Stayed 3 nights in Feb 2025

10/10 Excellent

Jose, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!!
Stayed 7 nights in Dec 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well Appointed Hotel in a Great Location

Shangri-la Tokyo Hotel is very comfortable, well appointed, high service level hotel. We thoroughly enjoyed our stay during our trip as we feel very welcome. The location being just above Tokyo Station is an added attribute. We are able to take day trips to prefectures outside of Tokyo via the Shinkansen and get back to rest in a comfortable hotel. It’s a great feeling to have that as an option.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ayush, Cupertino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and property! Lives 100 percent to its reputation!!
Stayed 2 nights in Jan 2025

6/10 Okay

Jagjit

Stayed 4 nights in Feb 2025