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From an American…,if you don’t speak Spanish this is not for you. Staff laughed at my son who wanted to do the zipline because he couldn’t understand them and for adults to make fun of a child is the reason they got a low rating. Property is huge and great for kids. Lemurs, tiger, petting zoo, ziplining, bike riding, archery, etc it will keep you busy! Lastly, if you’re a person of color you’ll experience some racism from locals and staff in Amecameca. Stay in tourists areas if you don’t want to see how locals live. It’s about an hour away from major airport anyway and the driving in Mexico is lawless.the women at front desk were helpful and spoke English and overall a good stay for the kids and they do keep the property and pools clean!

Not really

Clean, but for a "suite" there should be more amenities, like a mini fridge or at the very least, a hair dryer.

Small room

The service, was incredible. Everything impeccable, clean, high quality items throughout the room and in general. I will definitely return.

Room was freezing cold. Temperature at night dropped to 9 degrees Celsius and the bed only had one blanket and no heating. We were denied a 45 minutes late check out although hotel was half empty.