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Very great experience

This is one of the best properties I've stayed in India( Mussorie). The service was top-notch, and the staff was always available for housekeeping and any other needs. I loved the buffet breakfast with lots of options and plenty of vegan choices. The restaurants on site are good to try, especially the indian fine dining. The views are amazing as well. i recomend this place if you are looking for luxury staycation

The room itself was very good, but due to a burst pipe there was a strong unpleasant smell constantly coming into our room. Additionally, because of a haldi ceremony taking place, we were not allowed to access the pool. We did not expect this kind of experience from such a reputed brand.

No food available @ room services . Alacart No choice but to opt for buffets meal . Bad food

Absolutely amazing. Very friendly and professional staff. Clean and well organized. The staff is very helpful and goes beyond to ensure you are satisfied with everything. Rahul and Neha is simply amazing they took good care of us. The only down fall I had for my 8 night stay was to pay for ice every night which is not accommodating for a five star hotel. Ice is free in all hotels around the world.

My experience at this hotel was extremely disappointing and definitely not worth the money. It felt like a complete waste of hard-earned money. For the price they charge, the service and overall standard were far below expectations. One of the biggest issues was the lack of proper staff training. The staff didn’t even seem to know the names of the dishes they were serving to guests. This was especially noticeable with the F&B team, who appeared careless and uninterested in providing good service. During breakfast, my partner had to wait almost half an hour just to get plates and cutlery, even after reminding the staff multiple times. It was frustrating to see such basic service being ignored. Another major inconvenience was the hotel phone system. It barely worked, and when we tried calling the concierge several times to request luggage assistance, no one answered the phone. Overall, the experience was very disappointing. I would not recommend spending thousands of rupees at this hotel. There are several other hotels nearby that offer far better service and a much more luxurious experience for guests.