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I was very disappointed with the quality of services provided by the staff, particularly front office/reception staff. They did not seem to be well trained and professional in their approaches For example, I had to request them to arrange the welcome ritual and welcome drink for us. We had to wait to get the room even after reaching after 2 pm. They could not arrange a rented car in time for our travel to Rishikesh etc. etc. Only nice hotel building does not ensure appreciation from your guests. Please try to provide the quality services to every guest.

Bad experiencep

The Food: This was clearly the star of the show. Finding a hotel where both lunch and the dinner buffet are "lip-smacking" is a rare win. Kudos to the chef for curing that long-drive fatigue! The Aesthetics: Choosing a new property paid off. Having a clean, well-maintained room right next to the ghat is the gold standard for a Haridwar stay. The Service: Despite the initial delays, it's great to hear the staff stepped up. A team that "raises the bar" can often turn a frustrating check-in around. The Hurdles Accessibility: The classic Haridwar struggle! Most properties near the Har Ki Pauri or the main ghats are inaccessible by car. For future trips, a quick call to check on "last-mile connectivity" can help manage expectations. The Wait: A long wait for a room after a tiring drive is never ideal. It’s a good thing the food was there to save the day! Tech Blackout: While "no power" is a common explanation, it’s a bit unusual for a modern hotel not to have a backup generator for basic Wi-Fi and TV. Then again, being next tthe Ganges without a screen might have been a hidden blessing for the soul. A Quick Tip for Next Time If you return to Haridwar, check if the hotel offers a pick-up service from the parking lot. Many premium properties near the ghats have their own dedicated e-rickshaws to ferry guests and luggage through the restricted zones. It sounds like you handled the delays with grace—and returning the "favour" with a late check-out is a fair trade-off!

Location is beautiful and serene . All the staff are super helpful. Food was good . Spa was excellent.my two small issues are : there is a nice path behind the hotel and u can walk to Triveni ghat and actually all over Rishikesh avoiding the terrible traffic but hotel staff didn’t tel us and I only going it on my last day . I think hotel staff should do a 10 min session and advice about local paths to avoid the complete congested roads .The yoga sessions were very good but only 1 session a day I think they shd be more . If u want a peaceful retreat away from the frantic Tapovan this is best place to stay . However if u wish to stay in Tapovan then the roads leading are very congested and u shd look for somewhere else . I stayed with my family and would certainly come back to stay

Amazing location, vibe, service. Everything was 10/10

Enjoyed my stay. Food was excellent.