Extremely Disappointed – Misleading Information and No Accountability
I rarely leave negative reviews, but my experience with this property was unacceptable. Prior to booking, I contacted the hotel and was assured that street parking would be available. This was a critical factor in my decision to stay here, as I was traveling with luggage and needed nearby access.
When I arrived, there was absolutely no street parking available within walking distance of the property. I drove around for an extended period with no success. This made the property completely inaccessible to me.
Despite explaining the situation and requesting a refund, I was told the booking was non-refundable and no exceptions would be made, even though the issue stemmed from false information provided by the property itself. As a result, I was forced to scramble to find last-minute emergency accommodation, at my own expense.
This experience was incredibly stressful and disappointing. I expected more accountability and basic honesty from a wotif provider. I would not recommend this property to anyone.