4/10 Poor
Helena
Travelled with partner
13 Feb 2026
Disliked: Cleanliness
Overall our stay at this resort was lackluster - for a few reasons.
We stayed two nights for $500/night and I've stayed at a lot of 3-star hotels; did not measure up whatsoever.
1. The buildings felt very outdated; the decor was fine but the fixtures/doors/walls/tiles were old and somewhat dirty.
2. We had no hot water in our room, it was lukewarm. I asked maintenance to take a look at it and they said that this was most likely the warmest it would get. They said they would check back in the AM (they didn't), and later when I mentioned it again we were moved to another room which also had no hot water. I know the staff tried to help so I don't blame them but no hot water at 500/night felt absurd.
3. The accent pillows were yellowed and yucky. Our regular pillows, bedding in the 2nd room smelled old and musty, like that smell when you leave wet clothes in the washer for too long. At that point I didn't want to be "those annoying people" so we said nothing about the no hot water/bedding.
Other things:
- Service at the restaurant was very slow. Food was excellent, my bf loved his seafood pasta.
- Property was nice; you truly were in the middle of the jungle. Lots and lots of steps so not great for those with limited mobility.
- Location was awesome: very close to Ladera (went there for dinner), the drive-in/walk-up volcano, Tet Paul nature hike and the chocolate experience.
- Wifi was surprisingly strong, although unsecured network so our laptops struggled to connect




Helena
Stayed 2 nights in Feb 2026
























