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Given the name, reputation and the price level, the Four Seasons Bora Bora was somewhat of a disappointment. Yes, it's a prestigious hotel with one of the best locations in the world, amenities and services to match, but the Four Seasons also comes with high level expectations which were certainly not met. While the food was top quality, the selection less so, especially at breakfast. The buffet offered exactly one type of juice-not sure if it was fresh or not, and one ice tea. One juice at the Four Seasons? Two other resorts we visited on this trip offered 8 and 6 juice kinds respectively. The fresh fruit and other item selection was also good quality, but limited choice. We have had better options at some all-inclusives in Mexico. The transfer to the main island when leaving was an unpleasant experience curated by incompetent staff. The boat was leaving while our luggage was still on shore. Luckily we noticed and they had to come back to retrieve it. The boat staff also had an unpleasant, begrudging attitude when we reached the main island. We had to request our luggage specifically, otherwise it probably would have been left on the boat. Some customer service training might be useful for these particularly disagreeable staff. Lastly, while the rooms were beautifully designed, decorated and spotlessly clean, 8 out of 10 pillows on the two beds had a funky, musty, cheesy smell. Luckily there were two that were actually useable. Perhaps they could change them more often?

Great location. Close to two supermarkets which we used daily. Restaurant food at the main hotel was pretty crap at best but the beach restaurant was good with lovely staff. Bora Bora Beach club is a short walk for beautiful sunsets and beach time. Lucky Restaurant down the road is also a much better place to dine. Bring your own snorkeling gear and paddleboards to make the most of this location!

The hotel was easy to find and well located in the center of town, a quick trip to and from the airport with nearby paid, secure parking. It has a convenient breakfast restaurant on the main floor, a really cool surfing themed restaurant on 7 with good food and neat open air rooftop bar, perfect for sunsets. Those are the pros, the cons are as follows: that rooftop restaurant had a band/dj and the music was thumping and loud until late on a Thursday night when we had to get up at 4am for an early flight. And our room, an upgrade facing the port is designed to look very hip, but the designers made some practical errors. The whole room is wired for “energy savings” so you have to keep your key card sleeve in the holder near the door or the entire room “shuts off”, including the air conditioner. The multitude of different light switches is unnecessarily complicated. There is no shower, but instead a big beautiful spoon tub with a hand held which is impossible to use without getting water all over the bathroom. The shampoo, conditioner and body wash are bolted to the wall and difficult to use. And the hair dryer can’t be used in the bathroom because the plug in that room isn’t appropriate for it. In addition the bathroom lighting is very minimal, so there’s no way to put on any makeup in there. There is also no seating area, but instead a high bar table with barstool seats; not comfortable. Looks cool though (LOL)

The property is stunning. The staff is exceptional and it’s just a happy environment. Just don’t order the nachos at the pool. It was the only disappointment. Everything was amazing! Make your reservations today and unplug!

Staff were so welcome and the food was amazing! Absolutely worth a stay!

We recently stayed at this resort and had a mixed experience. The positives were definitely the friendly and welcoming staff, who were always pleasant and helpful throughout our stay. The beachfront location was beautiful, and having both a beach and a pool gave us plenty of options for relaxing. The happy hour was excellent and something we looked forward to each day. The resort grounds and gardens were absolutely gorgeous and very well maintained. We also appreciated that towels were provided for both the beach and pool, making things convenient. Unfortunately, there were several issues with our room. It was not as clean as we expected, the refrigerator did not work properly, and the hot tub on our balcony was not clean and appeared poorly maintained. We were also surprised that the room did not include a microwave, which would have been helpful during our stay. Another consideration is the location. While the setting is beautiful, it is not really within walking distance of shops, restaurants, or other attractions, so transportation is necessary. Overall, the resort has beautiful grounds, a great beach, and wonderful staff, but the room maintenance and cleanliness need improvement to match the otherwise pleasant experience.