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The hotel was reasonably clean. Check in and check out staff were pleasant. The first rooms climate control didn't work. Was told none of the outer rooms have aircon. Seemed odd and unbelievable. They couldn't change rooms so had to sleep sweating (I was already not feeling well and it made the rest of the week worse). They changed my room the next day to one that had aircon. The night staff working around the hotel have no consideration for the guests. None! Every night they would slam the closet or utility doors so hard it would wake me up. There were staff doing cleaning or maintenance in the room next door, in the middle of the night! They made so much noise and banging on the wall my bed literally shook. I got up and asked them to stop. They still kept slamming the utility doors and every night after. Because I was unwell I asked for an extra night in the hotel. They said yes and asked me to go downstairs for some paperwork. Different story downstairs. Fully booked. I checked out and found another place. Checkout staff were professional and nice. The hotel itself is quite nice. I didn't get a chance to use any of the amenities as I was feeling a bit ill. Based on the hotel itself I would have stay there again, but because of the night staff ill never stay there again. The hotel management needs to train their staff to consider sleeping guest when doing their chores.

Room is clean and comfortable, the location is good as well

My stay at the hotel was very comfortable, staff are friendly and helpful. The room was clean, but In need of a little refurbishment.

Hotel is great and the staff are even better; always a staff member on duty with good English. Hotel in great location.

Arrived late in Beijing, tired after a long delayed journey, to be met with limo pickup. I had injured my foot and was on crutches. Immediately on arriving at the hotel a wheelchair appeared and Chris helped me to reception and then to my room. Daniel the manager greeted us and also gave us incredible attention and service. We rested in our very comfortable room and then ventured to The Garden Restaurant where we received impeccable service and food. We were served by Ruth and compliments to the chef for an amazing meal - highlight of our trip. Sweet and sour fish was incredible. We again had a car take us to the airport. We checked out with Daniel. I have to say he runs an amazing team. I can see the elements of great Leadership here evident at every level. We are very glad we chose this hotel.

We took the free hotel shuttle bus from the airport, which took 10 minutes. No problem checking in at 10.30am to rest up between flights. The room was spacious and clean with lovely lighting and a comfy king-size bed. Checked out that same day at 11.30pm and took the free shuttle bus back to the airport. English a small problem with some staff and the room service food OK, but we should have tried one of the three hotel restaurants. All in all would recommend it for a stopover.