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The Portman Ritz-Carlton, Shanghai

5.0 star property

Photo gallery for The Portman Ritz-Carlton, Shanghai

Lounge
1 bedroom, premium bedding, pillow-top beds, minibar
Living room
Lobby lounge
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Parking available
  • Gym

Explore the area

Map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
  • Jing'an Temple
    ‪10 min walk‬
  • People's Square
    ‪3 min drive‬
  • The Bund
    ‪5 min drive‬
  • Shanghai (SHA-Hongqiao Intl.)
    ‪12 min drive‬

Room options

View all photos for Club Premier Suite - King

1 bedroom, premium bedding, pillow-top beds, minibar

Club Premier Suite - King

  • 79 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Penthouse Suite

Two Bedroom Penthouse Suite

Two Bedroom Penthouse Suite

  • 179 sq m
  • City view
  • Sleeps 5

View all photos for Club Deluxe City View - King

1 bedroom, premium bedding, pillow-top beds, minibar

Club Deluxe City View - King

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

  • 108 sq m
  • City view
  • Sleeps 3

View all photos for Premier Suite - King

1 bedroom, premium bedding, pillow-top beds, minibar

Premier Suite - King

  • 79 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View - King

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe City View - King

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Business Studio - King

Club Business Studio - King

Club Business Studio - King

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Skyline View - King

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Skyline View - King

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe - King

Deluxe - King

Deluxe - King

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Skyline View - King

1 bedroom, premium bedding, pillow-top beds, minibar

Club Skyline View - King

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Skyline View - Twin

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Skyline View - Twin

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Skyline View - Twin

1 bedroom, premium bedding, pillow-top beds, minibar

Club Skyline View - Twin

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Business Studio - Twin

Club Business Studio - Twin

Club Business Studio - Twin

  • 48 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe City View - Twin

1 bedroom, premium bedding, pillow-top beds, minibar

Club Deluxe City View - Twin

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite - Twin

1 bedroom, premium bedding, pillow-top beds, minibar

Premier Suite - Twin

  • 79 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe - Twin

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe - Twin

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe City View - Twin

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe City View - Twin

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the area

Shanghai

In the heart of Shanghai, The Portman Ritz-Carlton, Shanghai is within a 5-minute drive of Jing'an Temple and People's Square. .This luxury hotel is 2.9 mi (4.7 km) from The Bund.

What's nearby

  • Jing'an Temple - 10 min walk - 0.9 km
  • Former French Concession - 14 min walk - 1.2 km
  • Shanghai Centre - 1 min drive - 0.0 km
  • People's Square - 3 min drive - 3.2 km
  • The Bund - 5 min drive - 5.4 km

Getting around

  • Jing'an Temple Station - 8 min walk
  • Shanghai South Railway Station - 10 min drive
  • Hongqiao International Airport (SHA) - 21 min drive

Restaurants

  • ‪鱼门客栈 - ‬2 min walk
  • ‪View Coffee - ‬2 min walk
  • ‪魚門客棧 - ‬5 min walk
  • ‪魔都巴扎 - ‬4 min walk
  • ‪王家沙点心店 - ‬5 min walk

About this property

The Portman Ritz-Carlton, Shanghai

Luxury Shanghai hotel connected to the convention center, a quick walk to Jing'an Temple
The Portman Ritz-Carlton, Shanghai offers 593 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. A nightly turndown service is provided and housekeeping is offered daily.
An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 593 guestrooms featuring minibars. Your pillowtop bed comes with premium bedding. Bathrooms feature separate bathtubs and showers, hair dryers, and bathrobes. Conveniences include phones, as well as safes and desks.
Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a hot tub. This hotel also features concierge services, shopping on site, and wedding services.
For lunch or dinner, stop by Portman's, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Shanghai? This hotel has 60665 square feet (5636 square meters) of space consisting of a conference center and 11 meeting rooms. Guests may use a train station pick-up service for a surcharge, and self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Portman's - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Limo/town car service
  • Parking on site (CNY 120 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Portman's

Things to do

  • Fitness classes
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Baby bath
  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (60,665 square foot of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Portable bathtub seat
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 45 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The property will be renovating from May 20 2025 to May 30 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 408.1 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a deadbolt lock
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 440 out of 692 reviews
Rating 8 - Good. 170 out of 692 reviews
Rating 6 - Okay. 49 out of 692 reviews
Rating 4 - Poor. 17 out of 692 reviews
Rating 2 - Terrible. 16 out of 692 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ricky

Liked: Cleanliness, property conditions & facilities
Nice come again
Stayed 2 nights in Mar 2025

10/10 Excellent

Charles

Stayed 2 nights in Mar 2025

10/10 Excellent

JAW CHIH

Stayed 2 nights in Mar 2025

10/10 Excellent

Ya-Chun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Mardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location the area is buzzing with life
Stayed 1 night in Mar 2025

10/10 Excellent

Youwei

Stayed 1 night in Feb 2025

10/10 Excellent

May

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at this property. Staff were friendly and helpful, and went out of their way to help us with an early check in, and even make restaurant reservations. Rooms were also spacious and clean.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, positioned in the heart of everything, fantastic service from start to finish, will definitely stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Stayed 3 nights in Jan 2025

6/10 Okay

Huijun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Nhan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and nice room.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nhan

Travelled with group
Liked: Amenities
Great staff service especially YueYue!
Stayed 2 nights in Jan 2025

10/10 Excellent

ROBERT

Stayed 2 nights in Dec 2024

10/10 Excellent

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (e.g., Polly) are very friendly and helpful. We enjoyed the entire stay at the hotel.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the excellent service of this hotle.
Stayed 1 night in Dec 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Alethea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, within a small shopping mall area. Good breakfast with free take away coffee. Walkable to the metro which was super easy to use and zipped us to anywhere we needed to go quickly. The area was perfect as it was so central to the main sites, had loads of shopping near by, coffee shops moments outside the hotel as well as restaurants and shops for drnks and snacks. The room itself was great, but it's the staff who shine here. We stayed 4 nights and on our 3rd night 1t 11.30pm our room randomly filled with the smell of strong cigarette smoke. The hotel is non smoking so we can only presume a nearby guest was breaking the rules and it came the vents. We called down to reception, who sent someone up within 5 minutes with a new room for us (it was that bad!!). They helped us move all our luggage and belongings to a new room which was an upgraded room. They also sent us a cheese platter the next day and the Duty Manager called us the next afternoon to check we were ok with the new room. All way above and beyond expectation for a situation which really wasn't their fault. All in all, we would stay here if we come to Shangahi again.
Stayed 4 nights in Dec 2024

8/10 Good

Lu Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Services was great but some stuff likes need to change .too older.
Stayed 1 night in Dec 2024

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend.
Stayed 6 nights in Dec 2024

10/10 Excellent

ZHENG, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in center of Shanghai. Great staff service
Stayed 7 nights in Nov 2024

10/10 Excellent

Kasra

Liked: Cleanliness
great
Stayed 3 nights in Sep 2024

6/10 Okay

Calvin

Stayed 2 nights in Nov 2024

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the ritz so it was pretty great 👍
Stayed 2 nights in Nov 2024

10/10 Excellent

Merbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff. Speedy service response.
Stayed 5 nights in Nov 2024

10/10 Excellent

haoxiang

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Nov 2024