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Not clean, the room is very very dark. There is no light. The tv is very old and not working good. The room has bad smell.

I was shocked that there is no parking. I had to pay $150 in an external parking lot. This is a great disappointment. Besides that, the reception was not sufficient- too few employees, long wait, long line, even just for checking out. Also, during the second day, my room card suddenly stopped working. I had to go and re activate it in the reception but had to wait like 20m until someone could take care of this.

breakfast was excellent, room had a partial ocean view with a small balcony

Sadly, my 8 year old granddaughter and I were given a room that had clearly been smoked in. We checked in rather late and were really looking forward to relaxing but when we went back to the front desk to report the problem we were told that the hotel was full and that there was no other room to offer us. They then recommended that we open the balcony doors as well as the door to the room in order to air it out. I was extremely uncomfortable with the suggestion that I leave our door wide open, though I did leave the balcony door open for a while (with no change). While they did send a staff to mop the floor it was ineffective. The smell totally nauseated me and so I slept very poorly. We checked out at 10 am because the smell was intolerable to me. While checking out I got the impression that the hotel was not at full capacity but rather that an equivalent room was not available. Needless to say I would not recommend this hotel though it is a nice looking facility in a good location. I did email the manager who responded immediately and offered me several options to try to make up for the terrible experience but none will truly compensate me for a rather expensive stay.

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Amazing resort for families