6/10 Okay
Gina
Travelled with family
20 Mar 2025
Liked: Cleanliness, amenities, property conditions & facilities
It was not quiet at all in the middle floors. The room doors are very heavy and slam like industrial doors. You hear this all night. Several nights I could hear people partying spilling into the hall. Early morning could even hear people having sex through the walls. Room above mine shower was running non stop and could hear water draining day and night. Moved to much higher floor and more quiet and peaceful.
All Fees were not posted on the website when I was there nor at the front desk. Spanish speaking security guy was very rude and aggressive towards me and a family member but also doubled as front desk agent so it crossed over. He was rude similarly to Spanish speaking men checking in. He should not be a front desk agent fill-in! IMHO the point of front desk agents is to make people feel welcomed and comfortable and want to spend MORE of their dollars with the hotel brand and at that location. Member Loyalty helped me with an issue with this guy.
Restaurant is a 7. There are a lot of DoorDash, GrubHub and UberEats choices and the food choices are pretty good outside of the regular chains. Other staff was professional, courteous and respectful only a few are too casual. Hotel should be more aware of local events and staff accordingly since they are the only three-star in the city.
Housekeeping was good. Spent a good amount of money here. Would recommend for a quick stop over of less than a week.