4/10 Poor
Daniel
Travelled with partner
16 May 2025
Disliked: Staff & service, amenities, property conditions & facilities
Location was the only good thing about the property. We were there for 5 days. We had a full day and a half with no power. We had a crew of 3 men in our room rewiring it while we laid in bed awkwardly wondering when they would be done. On our last morning we had no water. We were unable to shower or flush the toilet when getting ready for travel and packing. It was incredibly frustrating and no compensation whatsoever for the loss of use of the property was offered.
Before our trip I asked two things of them. I asked if I could have my clothes pressed and hung in the closet and was told of course and it would be a 20 euro charge. When I arrived I sent them a message (through the app they supply for this purpose ) and the reply was “there is an iron in your room”. Secondly I asked if they can please increase the temperature of the pools as I had seen many reviews that the pools were too cold to use and they replied they are always at a very comfortable temperature. They absolutely were not and we were unable to use them.
Lastly we were in the “crypt” room which has a pool in the bathroom. This is a very cool feature for instagram posts but in reality is completely unusable for the temperature is too cold. It also adds a ton of humidity and “pool smell” to the room which makes it hot and humid to sleep because the bed is about 10 feet from this indoor pool.
The location is excellent but other than that, there are many many better properties in the area.
Daniel
Stayed 5 nights in May 2025