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I was charged $12 extra at check out for an “amenity fee” and there are none. There was a kureg in the room but no coffee pods. A dirty towel was left hanging in the bathroom.

Every employee was incredibly friendly, even if only passing us in the foyer or hallways. Stacy, the operations manager, was especially engaging, knowledgeable and helpful as we were deciding what to do for dinner and what events and venues were worth visiting. We took all of her suggestions and were thrilled when she was spot-on across the board, from Ye Olde Tavern to the syrup-making tour at Dutton’s to the Vermont Country Store. She’s an asset to your operations.

All excellent

The bath soap container was empty. I asked a hotel staff member if she could refill the dispenser and she said she would bring it to my room in a few minutes. She never showed up as promised. I passed her on the way out 45 minutes later. She look at me and went on her business.

Room was dusty ans did not appear to have been cleaned properly, had an allergy flair up. Found hairs in the bathroom. No other rooms available had to leave. Had to leave to another place. However staff was understanding, polite and tried to accommodate. It just didn’t work for us.

Room was on the small side and it's usually standard that the room have a pull our sofa bed but ours did not. Rooms had a small full kitchen which is really great. The location was amazing, right on the mountain and everything you need to ski is right there. It's also nice to be able to stroll to the ski lodges and hang out whenever you want. All major lifts were accessible through the hotel and the hotel stores and get your skis ready to go everyday. The pool and hot tub were incredible. They're out door and the pool was nice and warm. Laundry in the premises as well and a restaurant in the lobby and a cafe that serves breakfast and lunch. Service was phenomenal, everyone was helpful and super nice and accommodating. No breakfast included, which for the price per night they really should. Overall an amazing stay and we will be back every year at this location for a ski trip.