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Fortaleza Suites

3.5 star property

Photo gallery for Fortaleza Suites

Presidential Suite | Balcony
Presidential Suite | Private kitchen
Fortaleza Suite | Terrace/patio
Presidential Suite | Living room
Luna (Interior View)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Laundry
  • Free WiFi

Explore the area

Map
315 Calle Fortaleza, Old San Juan, San Juan, 00901
  • Port of San Juan
    ‪2 min walk‬
  • Puerto Rico Convention Center
    ‪5 min drive‬
  • Pan American Pier
    ‪6 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪14 min drive‬

Room options

View all photos for Fortaleza Suite

Fortaleza Suite | Private kitchen

Fortaleza Suite

  • Sleeps 5
  • 2 Queen Beds

View all photos for San Geronimo (Interior Room)

San Geronimo (Interior Room)

San Geronimo (Interior Room)

  • 6 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Plaza Colon

Plaza Colon

Plaza Colon

  • Sleeps 4
  • 2 Queen Beds

View all photos for San Felipe (Interior Room)

San Felipe (Interior Room)

San Felipe (Interior Room)

  • Sleeps 4
  • 2 Queen Beds

View all photos for San Cristobal Suite

San Cristobal Suite | Private kitchen

San Cristobal Suite

  • Sleeps 5
  • 2 Queen Beds

View all photos for San Sebastian Suite

San Sebastian Suite

San Sebastian Suite

  • Sleeps 5
  • 2 Queen Beds

View all photos for San Jose (Interior Room)

San Jose (Interior Room)

San Jose (Interior Room)

  • Sleeps 4
  • 2 Queen Beds

View all photos for San Justo (Interior Room)

San Justo (Interior Room)

San Justo (Interior Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for La Princesa (Interior Room)

La Princesa (Interior Room)

La Princesa (Interior Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

  • City view
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Luna (Interior View)

Luna (Interior View)

Luna (Interior View)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room (Plaza de Armas)

Basic Room (Plaza de Armas)

Basic Room (Plaza de Armas)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Room

Economy Room

Economy Room

  • 6 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Sol (Interior View)

Sol (Interior View)

Sol (Interior View)

  • Sleeps 2
  • 1 Queen Bed

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About the area

San Juan

With a stay at Fortaleza Suites, you'll be centrally located in San Juan, within a 5-minute drive of Port of San Juan and Pan American Pier. .This guesthouse is 2.5 mi (4 km) from Condado Beach and 2.9 mi (4.6 km) from Puerto Rico Convention Center.
View more Guest houses in San JuanOpens in a new window

What's nearby

  • Port of San Juan - 2 min walk - 0.3 km
  • Castillo San Felipe del Morro - 18 min walk - 1.5 km
  • Condado Beach - 4 min drive - 3.7 km
  • Puerto Rico Convention Center - 5 min drive - 4.6 km
  • Pan American Pier - 6 min drive - 4.8 km

Getting around

  • Sacred Heart Station - 8 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 15 min drive

Restaurants

  • ‪Raíces - ‬3 min walk
  • ‪Pirilo Pizza Rústica - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Muelle 13 - ‬3 min walk
  • ‪Cafeteria Mallorca - ‬2 min walk

About this property

Fortaleza Suites

Colonial guesthouse in San Juan with a 24-hour front desk
Fortaleza Suites offers 14 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Hair dryers and change of towels can be requested. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 14 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Featured amenities include complimentary wired internet access, express check-out, and a 24-hour front desk.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour offsite parking (USD 20.07 per day); discounts available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 12:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 60.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: USD 20.07 per day(689 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Property Registration Number 887900

We should mention

This property does not have elevators

Property is also known as

Fortaleza Suites
Fortaleza Suites Apartment
Fortaleza Suites Apartment San Juan
Fortaleza Suites San Juan
Fortaleza Suites San Juan
Fortaleza Suites Guesthouse
Fortaleza Suites Guesthouse San Juan

Fortaleza Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 674 out of 1076 reviews
Rating 8 - Good. 247 out of 1076 reviews
Rating 6 - Okay. 94 out of 1076 reviews
Rating 4 - Poor. 26 out of 1076 reviews
Rating 2 - Terrible. 35 out of 1076 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stephany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to explore Old San Juan!
Stayed 1 night in Jan 2025

6/10 Okay

Virgen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a false advertisement when I rented this property it shows a window on the room a selected When I got there there was no window in the room Just for the lobby the room was super claustrophobic I couldn’t sleep also the room was next to the front desk so we could hear the door open and closing people talking the wheel of the luggage the people making coffee it was just a disaster. I couldn’t sleep at all very unhappy for what I got and they were selling me completely different. Very disappointed. I didn’t complain because there was no place to go. Everything was book everywhere I called so no choice Wish they tell you in the advertising , the real true about the room
Stayed 1 night in Feb 2025

8/10 Good

Gustavo Mendez

Stayed 4 nights in Oct 2024

10/10 Excellent

Gail

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Wonderful staff. Excellent location to port, restaurants and shops. Clean rooms and kind staff. Wonderful lobby/kitchen area with water and coffee at your disposal. Highly recommend for everyone.
Stayed 2 nights in Feb 2025

8/10 Good

Laura

Travelled with family
Stayed 1 night in Feb 2025

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to what you want to see in Old San Juan.
Stayed 1 night in Feb 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is walkable and food and drink are easily accessible.
Stayed 1 night in Dec 2024

2/10 Terrible

Jeffrey, columbus

Travelled with partner
Terrible and unsafe! Expedia should be admonished for ever recommending this property! The front door handle to the property was secured with duct tape. Greeted by a teenager in a hallway surrounded by bullet proof glass and given an email code for entrance. Then given a code for the room via a lock box. The room was a cell with no windows secured by a single lock. Dirty bed clothes with no in room safe. We checked in and immediately checked out. Dirty and unsecured!
Stayed 2 nights in Jan 2025

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
ONLY PROBLEM I HAD WAS THAT THE ROOM TEMPERATURE WAS TOO COLD FOR ME.
Stayed 2 nights in Jan 2025

2/10 Terrible

Wendey

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled. Staff seemed like it was a bother when checking in. Plus it not reasonably priced
Stayed 1 night in Jan 2025

10/10 Excellent

shannon

Travelled with partner
Liked: Cleanliness, staff & service
This was a convenient location for exploring Old San Juan and walkable to the cruise port. Staff was friendly and each room was unique. The facilities were somewhat dated but well maintained and clean. Note: some rooms are on the second floor and there is not an elevator.
Stayed 1 night in Jan 2025

8/10 Good

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Very loud in the early morning if you stay by the front desk
Stayed 1 night in Jan 2025

10/10 Excellent

Anna

I only stayed for a night, but I really loved my little room and the atmosphere there. Speaking with the young woman at check was so nice. Good conversation from the beginning. The room was so cozy and beautiful. And I slept so well. I will definitely come back! And I am thankful for the short stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Basil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Fortaleza Suites for helping us get settled when we arrived and taking time to answer our many questions. We enjoyed Old San Juan thanks to you and your staff. Keep up the great work! Bob and Susan
Stayed 3 nights in Jan 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategically located in the center of Old San Juan. Parking requires use of nearby parking lots but everyone does. Spacious suites that is well equipped for long term stays. Highly recommended!
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Stayed 3 nights in Jan 2025

6/10 Okay

Andrea

Liked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Ricardine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok for the price everything is near
Stayed 3 nights in Jan 2025

10/10 Excellent

Jill, Coon Valley

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and easily accessible boutique hotel with a great staff and very clean accommodations.
Stayed 1 night in Jan 2025

6/10 Okay

David, Staunton

Travelled with group
Disliked: Staff & service, amenities
The location is good for exploring Old San Juan on foot; otherwise, the place is mediocre to poor (but clean). The young lady receptionist was unwelcoming and unhelpful. She conveyed an "I do not want to be bothered attitude". It seemed that the staff was suppose to communicate by email and text (which they did) rather than speak directly with guests; very impersonal. There was not a chair in the room. The only place to sit was on a small bench. There were no cups or glasses in the room for getting a drink of water.The room did not have a window. Our room was located on the first floor on the main hall near the lobby. This location, with a ceramic tile floor in the hall, was noisy when people were coming and going (awakened early in the morning). There are much better places to stay in Old San Juan. We stayed at a better place, which was less expensive, for part of our visit to Old San Juan. I cannot recommend the Fortaleza Suites!
Stayed 2 nights in Jan 2025

10/10 Excellent

Jacqueline

Stayed 2 nights in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint and cozy with Romance

They were wonderful working with us as we arrived almost 2 hours after we stayed due to airplane delays! Great when they met us to check and would recommend 100%
Stayed 1 night in Jan 2025

4/10 Poor

Tonia

Travelled with family

Terrible

Someone took wallets from our baggage while in the storage room. We left them for a couple hours, otherwise the bags were with us.
Stayed 4 nights in Jan 2025

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Basic nights stay. Had to wait in the street to be let in the front door after “ringing the buzzer”. Three staff members were there but none let us in. Had to call on phone for a fourth person to act. Cannot control thermostat in room. Water temp control almost impossible in shower.
Stayed 1 night in Jan 2025